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Numeric
Numeric
11 – 50 Angajați
Sponsor pentru viza H1BB2BSaaS
Numeric este o companie B2B SaaS care dezvoltă software pentru date și operațiuni contabile. Platforma sa ajută companiile moderne să gestioneze fluxurile de lucru contabile cu mai multă eficiență și consecvență, sprijinind echipele care se bazează pe informații financiare exacte și procese operaționale simplificate.
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Customer Support Associate, Accounting Systems - Numeric

Support Numeric customers by diagnosing accounting and ERP issues across its finance data platform. Develop durable fixes, incident practices, and AI-assisted support workflows.

USStatele Unite ale AmericiiNYNew York
100.000 $ – 145.000 $ / an
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
ERPOracleSQL

Descriere

  • Manage the customer support queue and remain accountable for resolution quality
  • Investigate, diagnose, and increasingly resolve customer issues from start to finish
  • Reproduce issues in a sandbox, query data, inspect logs, and trace ERP integration failures
  • Use AI coding agents to move well-understood tickets through to pull requests for engineering review
  • Escalate issues to Product and Engineering with supporting evidence while tracking recurring patterns
  • Monitor customer accounts, renewals, and emerging risks for escalation to account management or customer success
  • Lead incident response, including timelines, customer updates, engineering coordination, and post-incident closure
  • Create monitoring and early-warning systems
  • Turn incidents into lasting fixes, product improvements, monitors, or operational processes
  • Develop scalable support capabilities such as AI agents, knowledge bases, diagnostic tools, and product enhancements
  • Establish severity and escalation guidelines and manage reported support metrics
  • Help onboard and enable new support team members
  • Serve as the first-line responder for the full queue during the medic rotation

Cerințe

  • Bring 3–6 years of accounting experience covering monthly close, reconciliations, and financial reporting, or experience in technical support, solutions, or implementation at a B2B SaaS company serving finance buyers
  • Have working depth in at least two areas: revenue recognition; procure-to-pay and accruals; multi-entity and multi-currency consolidation; cash and bank reconciliation; or audit readiness and controls
  • Demonstrate initiative in problem-solving and root-cause analysis
  • Show technical fluency with SQL, APIs, logs, and stack traces
  • Use AI tools regularly and be ready to apply them to unresolved problems
  • Communicate clearly in writing, including under pressure
  • Exercise sound judgment when prioritizing urgent tickets and balancing capacity
  • CPA certification is a strong advantage
  • Experience with NetSuite or another major ERP, such as Workday Financials, Oracle, or SAP, is a plus
  • Ability to write and execute SQL, or willingness to learn within the first month, is a plus
  • Familiarity with git, pull requests, or AI coding tools such as Claude Code is a plus
  • Systems thinking and thoughtful tool selection are a plus
  • Incident response or on-call rotation experience is a plus
  • Multi-entity or multi-currency accounting experience is a plus
  • Experience creating internal tools, scripts, or dashboards is a plus

Beneficii

  • Equity participation
  • Hybrid work with flexibility to organize your schedule
  • In-office collaboration with teams in New York, San Francisco, and London

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