CENTRL Inc
CENTRL Inc
CENTRL Inc dezvoltă software bazat pe inteligență artificială pentru verificări prealabile, conformitate și gestionarea riscurilor în sectorul serviciilor financiare. Suita sa de produse include DD360 pentru gestionarea investițiilor, BNM360 pentru gestionarea rețelelor bancare și Vendor360 pentru riscurile furnizorilor. Platformele reunesc fluxuri de lucru, date, analize și portaluri pentru utilizatorii care sunt investitori, administratori de fonduri și furnizori terți, ajutând echipele să gestioneze evaluări complexe și procese de risc.

Customer Support Analyst

Support customers using CENTRL’s enterprise risk and compliance SaaS platform by resolving technical issues and guiding application use. Help improve support processes and share customer feedback with product and engineering teams.

Descriere

  • Build customer support processes for a growing organization and team.
  • Address enterprise clients’ questions about product features and technical issues.
  • Guide customers on application use, configuration, workflows, and technical questions.
  • Diagnose user issues, identify causes, and recommend solutions.
  • Coordinate with engineering teams when needed.
  • Share customer feedback and analysis with product development to inform improvements.
  • Create metrics and analytics on website and application adoption, usage, and customer support.
  • Maintain the internal knowledge base and production documentation.
  • Recommend process changes that improve the customer experience.

Cerințe

  • Bachelor’s degree or equivalent practical experience.
  • 1–3 years of customer service experience supporting SaaS applications.
  • Strong technical aptitude and ability to learn new applications and software tools.
  • Strong problem-solving skills.
  • Experience using or supporting SaaS products.
  • Able to work independently as part of a hybrid team.
  • Willingness to offer input on new product features and enhancements.
  • Strong planning, organizational, and communication skills.
  • Good time management, telephone, and customer engagement skills.
  • Experience with Zendesk Support Suite or a comparable tool.

Beneficii

  • The employer states a commitment to equal opportunity, diversity, and inclusion.
  • The listing mentions benefits, compensation, training, and apprenticeship as employment practices but does not specify particular benefits.

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