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CENTRL Inc builds AI-powered software for due diligence, compliance, and risk management in financial services. Its product suite includes DD360 for investment management, BNM360 for bank network management, and Vendor360 for vendor risk. The platforms bring workflows, data, analytics, and user portals together for investors, fund managers, and third-party vendors, helping teams manage complex reviews and risk processes.
Customer Support Analyst
Support customers using CENTRL’s enterprise risk and compliance SaaS platform by resolving technical issues and guiding application use. Help improve support processes and share customer feedback with product and engineering teams.
विवरण
- Build customer support processes for a growing organization and team.
- Address enterprise clients’ questions about product features and technical issues.
- Guide customers on application use, configuration, workflows, and technical questions.
- Diagnose user issues, identify causes, and recommend solutions.
- Coordinate with engineering teams when needed.
- Share customer feedback and analysis with product development to inform improvements.
- Create metrics and analytics on website and application adoption, usage, and customer support.
- Maintain the internal knowledge base and production documentation.
- Recommend process changes that improve the customer experience.
आवश्यकताएँ
- Bachelor’s degree or equivalent practical experience.
- 1–3 years of customer service experience supporting SaaS applications.
- Strong technical aptitude and ability to learn new applications and software tools.
- Strong problem-solving skills.
- Experience using or supporting SaaS products.
- Able to work independently as part of a hybrid team.
- Willingness to offer input on new product features and enhancements.
- Strong planning, organizational, and communication skills.
- Good time management, telephone, and customer engagement skills.
- Experience with Zendesk Support Suite or a comparable tool.
लाभ
- The employer states a commitment to equal opportunity, diversity, and inclusion.
- The listing mentions benefits, compensation, training, and apprenticeship as employment practices but does not specify particular benefits.
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