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Reputation
Reputation
501 – 1.000 Angajați
Sponsor pentru viza H1BConsultanțăMarketingSaaS
Reputation oferă companiilor o platformă de gestionare a reputației bazată pe inteligență artificială. Software-ul său reunește feedback public și privat din canalele în care clienții evaluează, discută și recomandă branduri, apoi analizează aceste date pentru a identifica tendințe și informații predictive. Companiile folosesc Reputation pentru a monitoriza sentimentul clienților, pentru a-și gestiona prezența online și pentru a lua decizii informate în vederea îmbunătățirii modului în care este perceput brandul lor în diferite locații și puncte de contact digitale.
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Locurile de muncă ale companiei

Customer Success Specialist, SMB — Reputation (Remote, United States)

Manage approximately 160 small and midsize business accounts for Reputation’s AI-powered reputation platform. Drive adoption, retention, renewals, and expansion through customer engagement, analytics, automation, and proactive account management.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Guide customers through onboarding, training, adoption, growth, upsell, and renewal.
  • Manage approximately 160 small and midsize business accounts representing more than $3 million in ARR, with most individual accounts below $65,000 ARR.
  • Advocate internally for customers and help them maximize product value while supporting growth and retention.
  • Set clear expectations for workflows, responsibilities, deliverables, and engagement.
  • Build relationships with customer sponsors and other key stakeholders.
  • Analyze account data to identify churn risks, adoption gaps, and expansion opportunities.
  • Present performance metrics and insights that demonstrate value and support satisfaction and retention.
  • Use AI, automation, and customer success tools to manage a high-volume portfolio, streamline workflows, identify risks and needs, and scale proactive engagement.
  • Combine personalized customer interactions with digital and automated touchpoints.
  • Improve processes and efficiency while strengthening customer outcomes through technology and automation.
  • Deliver high-quality customer service through organization, urgency, prioritization, and strategic planning.
  • Partner with Sales, Product, Support, Data Science, and fellow customer success professionals.
  • Independently manage and prioritize a high-volume book of business.
  • Support Reputation’s retention, growth, and revenue objectives.
  • Complete additional responsibilities as assigned.

Cerințe

  • Bring 1–2 years of experience in Customer Success, Sales, Customer Support, Account Management, or relevant experience with Reputation or a competitor.
  • Experience in B2B inside or outside sales, business development, renewals, retention, or upselling is a plus.
  • Apply strong problem-solving, analytical, and consultative skills.
  • Connect customer business objectives with appropriate products, services, and solutions.
  • Be highly detail-oriented, self-directed, organized, and committed to delivering a strong customer experience.
  • Use Excel and PowerPoint effectively to turn data into actionable insights.
  • Demonstrate the ability to manage and prioritize a high-volume portfolio of small and midsize business customers, generally with individual ARR below $65,000.
  • Use AI, automation, and emerging technologies to improve productivity, prioritize work, and support customer outcomes.
  • Adapt effectively to changing priorities, processes, tools, and customer needs.
  • Learn new technologies quickly, adjust workflows, and take on new responsibilities in ambiguous situations.
  • Work effectively under pressure, balance competing demands, and develop creative solutions.
  • Typically hold a bachelor’s degree or have equivalent experience.
  • Apply directly; third-party agency candidates are not accepted.

Beneficii

  • Flexible paid time off for salaried employees.
  • Hourly employees accrue paid time off based on tenure and receive five sick days annually, available from the first day.
  • Ten company-paid holidays plus four extended company holidays.
  • Several medical and dental plan options.
  • Vision coverage paid in full by the company.
  • 401(k) plan available through Fidelity.
  • Paid parental leave for all eligible employees starting on the first day of employment.
  • Employer-paid short- and long-term disability and life insurance.
  • Critical illness, accident, and hospital indemnity insurance.
  • Employee Assistance Program.
  • PerkSpot employee discount program.
  • Wellhub access to virtual wellbeing apps, coaching, and gym memberships.
  • Carrot Fertility support covering fertility, family planning, maternity, parenting, and hormonal health.
  • Omada virtual prevention and physical therapy program.
  • Ladder supplemental life insurance.
  • SoFi financial wellbeing platform with one-to-one advice.
  • Fetch pet insurance discount program.
  • Spring Health virtual mental health support through Guardian.
  • XP Health virtual eyewear platform through Guardian.
  • Rate.com mortgage services discount program.

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