AB Tasty este o companie SaaS care ajută specialiștii în marketing și echipele de produs să îmbunătățească experiențele digitale prin experimentare web, testare A/B, personalizare și optimizarea ratei de conversie. Fondată în 2009, compania oferă instrumente de testare și analiză pentru evaluarea modificărilor aduse site-urilor și aplicațiilor, permițând clienților B2B din întreaga lume să ia decizii mai bine fundamentate cu privire la experiența clienților și creșterea veniturilor. Profilul său de carieră este relevant pentru profesioniștii interesați de roluri în produs, marketing, analiză și tehnologie, care sprijină software-ul de experimentare.
Customer Success Manager, SMB – Hybrid France
Manage and grow French small and mid-sized business accounts for an experimentation and personalization platform. Lead adoption, retention, renewals, and performance-focused customer outcomes.
Descriere
- Manage a portfolio of small and mid-sized clients
- Strengthen retention and renewals through proactive outreach and regular account reviews
- Develop trusted, long-term relationships with clients
- Guide onboarding, platform adoption, and campaign launches
- Improve customer satisfaction, product usage, and expansion opportunities
- Provide data-informed testing and personalization guidance aligned with performance results and business objectives
- Deliver onboarding, product demonstrations, and training sessions
- Coordinate with Sales, Support, Product, and Technical teams
- Help configure campaigns and relay customer feedback to inform product improvements
- Serve as the primary contact and advocate for customers
- Present KPIs, performance updates, and customer success stories
Cerințe
- Demonstrated experience in Customer Success, Account Management, or another client-facing position, including internships or an initial role
- Experience in a SaaS or digital environment, preferably on the advertiser side
- Communicate clearly and empathetically with clients
- Show a strong interest in conversion rate optimization, user experience, digital marketing, and analytics
- Be motivated to learn the platform and its technical capabilities
- Be keen to build data analysis and consulting expertise
- Bring technical curiosity, initiative, organization, and a strong learning mindset
- No software development experience is required
- Comfortably use the proprietary platform, Salesforce, and Google Suite
- Work effectively with French teams and clients
Beneficii
- Receive structured onboarding and continuous training
- Access broad opportunities for professional development, education, and career progression
- Work remotely up to three days per week
- Use a centrally located office
- Receive meal vouchers through Swile
- Receive health insurance through Alan
- Access mobility and Gymlib passes
- Benefit from additional paid days off
- Receive support for remote-work expenses
- Enjoy autonomy and ownership in a low-micromanagement environment
- Collaborate within an international, globally diverse team