AB Tasty is a SaaS company that helps marketers and product teams improve digital experiences through web experimentation, A/B testing, personalization, and conversion-rate optimization. Founded in 2009, the company provides testing and analytics tools for evaluating changes across websites and apps, enabling global B2B customers to make more informed decisions about customer experience and revenue growth. Its careers profile is relevant to professionals interested in product, marketing, analytics, and technology roles supporting experimentation software.
Customer Success Manager, SMB – Hybrid France
Manage and grow French small and mid-sized business accounts for an experimentation and personalization platform. Lead adoption, retention, renewals, and performance-focused customer outcomes.
Description
- Manage a portfolio of small and mid-sized clients
- Strengthen retention and renewals through proactive outreach and regular account reviews
- Develop trusted, long-term relationships with clients
- Guide onboarding, platform adoption, and campaign launches
- Improve customer satisfaction, product usage, and expansion opportunities
- Provide data-informed testing and personalization guidance aligned with performance results and business objectives
- Deliver onboarding, product demonstrations, and training sessions
- Coordinate with Sales, Support, Product, and Technical teams
- Help configure campaigns and relay customer feedback to inform product improvements
- Serve as the primary contact and advocate for customers
- Present KPIs, performance updates, and customer success stories
Requirements
- Demonstrated experience in Customer Success, Account Management, or another client-facing position, including internships or an initial role
- Experience in a SaaS or digital environment, preferably on the advertiser side
- Communicate clearly and empathetically with clients
- Show a strong interest in conversion rate optimization, user experience, digital marketing, and analytics
- Be motivated to learn the platform and its technical capabilities
- Be keen to build data analysis and consulting expertise
- Bring technical curiosity, initiative, organization, and a strong learning mindset
- No software development experience is required
- Comfortably use the proprietary platform, Salesforce, and Google Suite
- Work effectively with French teams and clients
Benefits
- Receive structured onboarding and continuous training
- Access broad opportunities for professional development, education, and career progression
- Work remotely up to three days per week
- Use a centrally located office
- Receive meal vouchers through Swile
- Receive health insurance through Alan
- Access mobility and Gymlib passes
- Benefit from additional paid days off
- Receive support for remote-work expenses
- Enjoy autonomy and ownership in a low-micromanagement environment
- Collaborate within an international, globally diverse team