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Barclays
Barclays
FinanțeServicii bancare
Barclays este un grup bancar și de servicii financiare cu sediul în Regatul Unit, care deservește persoane fizice, companii, instituții și investitori. Activitățile sale includ servicii bancare pentru persoane fizice și consumatori, servicii bancare corporative și de investiții, administrarea averilor și servicii bancare private, piețe de capital, precum și o bancă specializată pentru consumatori în Statele Unite. Barclays oferă, de asemenea, servicii bancare digitale, cercetare și analize financiare, precum și programe de finanțare axate pe sustenabilitate, tehnologia climatică și obligațiuni verzi. Cu peste 10.000 de angajați, compania operează în domeniile finanțării pentru consumatori, companii și investiții, în conformitate cu reglementările financiare din Regatul Unit.
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Locurile de muncă ale companiei

Customer Success Manager, Payments (Northampton, Onsite)

Grow client portfolios for Barclays’ UK payments acceptance business through trusted relationships, tailored solutions and revenue growth. Balance customer satisfaction, risk management and commercial performance.

GBRegatul UnitLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build profitable relationships with corporate and individual clients
  • Understand clients’ financial objectives, challenges and risk tolerance
  • Review investment portfolio and cash-flow data to uncover trends, opportunities and relevant services
  • Monitor clients’ industries, regulatory conditions and competitive environments
  • Create tailored solutions from the bank’s products and services
  • Explain solution value, support recommendations and negotiate mutually beneficial agreements
  • Advise on financial decisions, investments, risk management and wealth management approaches
  • Evaluate financial, legal and operational risks and put mitigation measures in place
  • Maintain accurate records of client discussions, transactions and agreements
  • Share insights that inform product development, service design and bank strategy
  • Track customer satisfaction, revenue generation and relationship-management performance
  • Develop and expand a portfolio while providing high-quality service and strengthening client relationships
  • Shape decisions, contribute to policy development and improve operational effectiveness
  • Work across functions and business divisions to deliver client and business outcomes
  • Lead complex work or teams, coach colleagues where appropriate and support team development
  • Provide expertise on complex matters and help resolve escalated issues
  • Create policies and procedures that reinforce control and governance
  • Manage risk and enhance the effectiveness of controls
  • Use complex internal and external data to solve problems creatively and effectively
  • Present complex information clearly and influence stakeholders toward agreed outcomes

Cerințe

  • Stay informed about industry trends and market developments
  • Bring knowledge and practical experience in payments
  • Demonstrate strong relationship-management and interpersonal skills, with credibility across client levels
  • Use negotiation skills to improve client business performance
  • Negotiate strategically and close deals that maximise business value
  • Influence effectively while adapting and prioritising in a fast-moving environment
  • Have experience in business-to-business financial services
  • Have experience managing a portfolio
  • Understand relevant third-party suppliers, partners and competitors
  • Demonstrate capability in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
  • Be available for regular travel across the UK
  • No specific educational credential is explicitly required

Beneficii

  • Performance-based incentives
  • Work within the Barclays Values and Mindset framework
  • Opportunity to work with Brookfield Asset Management across payments, technology, operational transformation and corporate carve-outs

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