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Barclays is a UK-headquartered banking and financial services group serving individuals, businesses, institutions and investors. Its businesses span retail and consumer banking, corporate and investment banking, wealth and private banking, capital markets, and a specialist US consumer bank. Barclays also provides digital banking, financial research and insights, and financing programmes focused on sustainability, climate technology and green bonds. With a workforce of more than 10,000 employees, the company operates across consumer, corporate and investment finance under UK financial regulation.
Customer Success Manager, Payments (Northampton, Onsite)
Grow client portfolios for Barclays’ UK payments acceptance business through trusted relationships, tailored solutions and revenue growth. Balance customer satisfaction, risk management and commercial performance.
Description
- Build profitable relationships with corporate and individual clients
- Understand clients’ financial objectives, challenges and risk tolerance
- Review investment portfolio and cash-flow data to uncover trends, opportunities and relevant services
- Monitor clients’ industries, regulatory conditions and competitive environments
- Create tailored solutions from the bank’s products and services
- Explain solution value, support recommendations and negotiate mutually beneficial agreements
- Advise on financial decisions, investments, risk management and wealth management approaches
- Evaluate financial, legal and operational risks and put mitigation measures in place
- Maintain accurate records of client discussions, transactions and agreements
- Share insights that inform product development, service design and bank strategy
- Track customer satisfaction, revenue generation and relationship-management performance
- Develop and expand a portfolio while providing high-quality service and strengthening client relationships
- Shape decisions, contribute to policy development and improve operational effectiveness
- Work across functions and business divisions to deliver client and business outcomes
- Lead complex work or teams, coach colleagues where appropriate and support team development
- Provide expertise on complex matters and help resolve escalated issues
- Create policies and procedures that reinforce control and governance
- Manage risk and enhance the effectiveness of controls
- Use complex internal and external data to solve problems creatively and effectively
- Present complex information clearly and influence stakeholders toward agreed outcomes
Requirements
- Stay informed about industry trends and market developments
- Bring knowledge and practical experience in payments
- Demonstrate strong relationship-management and interpersonal skills, with credibility across client levels
- Use negotiation skills to improve client business performance
- Negotiate strategically and close deals that maximise business value
- Influence effectively while adapting and prioritising in a fast-moving environment
- Have experience in business-to-business financial services
- Have experience managing a portfolio
- Understand relevant third-party suppliers, partners and competitors
- Demonstrate capability in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
- Be available for regular travel across the UK
- No specific educational credential is explicitly required
Benefits
- Performance-based incentives
- Work within the Barclays Values and Mindset framework
- Opportunity to work with Brookfield Asset Management across payments, technology, operational transformation and corporate carve-outs
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