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Insider One
Insider One
1.001 – 5.000 Angajați
ConsultanțăMarketingSaaS
Insider One oferă o platformă SaaS nativă AI pentru interacțiunea cu clienții și personalizare. Platforma unificată de date despre clienți reunește profiluri, informații despre comportament, analize și orchestrarea parcursului clientului, ajutând echipele de marketing și de relații cu clienții din companii mari și branduri de comerț electronic să coordoneze campanii pe web, prin e-mail, în aplicații mobile, în căutare, prin mesaje și notificări push. Platforma se conectează cu peste 100 de integrări și sprijină echipele care urmăresc să facă interacțiunile cu clienții mai relevante și să îmbunătățească implicarea, conversiile și valoarea pe durata relației cu clientul.
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Customer Success Manager, Insider One — São Paulo, Brazil

Manage partner relationships and improve retention, adoption, and customer value for Insider One’s AI-powered marketing and engagement platform. Coordinate onboarding and technical teams to help customers get the most from the product.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: portughezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage partner retention, satisfaction, health, and lock-in metrics.
  • Act to improve customer success outcomes.
  • Work with Product Onboarding, Technical Account Management, and Account Management teams.
  • Serve as partners’ main point of contact.
  • Coordinate efforts to sustain product adoption and usage and demonstrate value.
  • Share relevant use cases with partners and help them use the platform panel.
  • Train new partners.
  • Advise partners on effective product use.
  • Share knowledge with colleagues and lead internal projects.

Cerințe

  • University degree in business, marketing, engineering, or a related field.
  • An MBA is preferred.
  • At least four years of relevant customer-facing experience in customer success, account management, strategic consulting, or a similar role.
  • SaaS experience is preferred.
  • Knowledge of or experience with digital marketing, martech, or advertising.
  • Strong written and spoken English and Portuguese skills.
  • Spanish language skills are a plus.
  • Technical knowledge gained through education or relevant work experience.
  • Ability to read API documentation.
  • Knowledge of HTML, CSS, and XML.
  • Understanding of basic data structures and data flows.
  • Strong portfolio management and relationship-building skills.
  • A strong sense of responsibility and accountability.
  • Strategic thinking and excellent project management skills.
  • Ability to build strong customer relationships.
  • A self-directed, proactive team member who brings ideas to improve customer loyalty and adoption.

Beneficii

  • Internal courses in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility for ESOP or share ownership, subject to applicable criteria.
  • Employee referral bonuses.
  • Opportunities to volunteer and take part in social impact projects.
  • Global retreats and team-building events.
  • Work with a diverse team across multiple countries.

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