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Insider One
Insider One
1,001 – 5,000 Employees
ConsultingMarketingSaaS
Insider One provides an AI-native SaaS platform for customer engagement and personalization. Its unified customer data platform brings together customer profiles, behavioral insights, analytics, and journey orchestration, helping marketing and customer engagement teams at enterprise and e-commerce brands coordinate campaigns across web, email, mobile apps, search, messaging, and push channels. The platform connects with more than 100 integrations and supports teams seeking to make customer interactions more relevant and improve engagement, conversions, and lifetime value.
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Customer Success Manager, Insider One — São Paulo, Brazil

Manage partner relationships and improve retention, adoption, and customer value for Insider One’s AI-powered marketing and engagement platform. Coordinate onboarding and technical teams to help customers get the most from the product.

BRBrazilHybridFull-timeMiddleSeniorEnglish RequiredPortuguese RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage partner retention, satisfaction, health, and lock-in metrics.
  • Act to improve customer success outcomes.
  • Work with Product Onboarding, Technical Account Management, and Account Management teams.
  • Serve as partners’ main point of contact.
  • Coordinate efforts to sustain product adoption and usage and demonstrate value.
  • Share relevant use cases with partners and help them use the platform panel.
  • Train new partners.
  • Advise partners on effective product use.
  • Share knowledge with colleagues and lead internal projects.

Requirements

  • University degree in business, marketing, engineering, or a related field.
  • An MBA is preferred.
  • At least four years of relevant customer-facing experience in customer success, account management, strategic consulting, or a similar role.
  • SaaS experience is preferred.
  • Knowledge of or experience with digital marketing, martech, or advertising.
  • Strong written and spoken English and Portuguese skills.
  • Spanish language skills are a plus.
  • Technical knowledge gained through education or relevant work experience.
  • Ability to read API documentation.
  • Knowledge of HTML, CSS, and XML.
  • Understanding of basic data structures and data flows.
  • Strong portfolio management and relationship-building skills.
  • A strong sense of responsibility and accountability.
  • Strategic thinking and excellent project management skills.
  • Ability to build strong customer relationships.
  • A self-directed, proactive team member who brings ideas to improve customer loyalty and adoption.

Benefits

  • Internal courses in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility for ESOP or share ownership, subject to applicable criteria.
  • Employee referral bonuses.
  • Opportunities to volunteer and take part in social impact projects.
  • Global retreats and team-building events.
  • Work with a diverse team across multiple countries.

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