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CAS
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
CAS, o divizie a American Chemical Society, dezvoltă resurse de informare științifică atent selecționate și instrumente de descoperire pentru echipele de cercetare. Oferta sa cuprinde baze de date chimice și științifice precum CAS REGISTRY, Reactions și References; platformele SaaS SciFinder și BioFinder; instrumente pentru proprietate intelectuală și conformitate; precum și servicii de date personalizate. Echipele din mediul academic și din industriile farmaceutică, chimică, a materialelor și din alte domenii industriale folosesc aceste resurse pentru descoperirea de medicamente, cercetarea materialelor, conformitatea cu reglementările și fluxurile de lucru privind proprietatea intelectuală. CAS combină informații selectate de experți cu date care pot fi citite automat și funcții de căutare și analiză.
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Customer Success Manager, Academic Accounts (Remote, US)

Manage and grow CAS Academic accounts across the United States through onboarding, consultative selling, and customer retention. Use Salesforce and AI tools to track opportunities, account health, and revenue growth.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
SFDC

Descriere

  • Drive profitable sales across an assigned territory of Academic accounts.
  • Grow and retain customers through cross-selling and the CAS product and service portfolio.
  • Find new customer prospects and maintain their contact information.
  • Present solutions and work with technical specialists on onboarding and consultative sales.
  • Onboard and train Academic users and customers to help them get full value from CAS solutions.
  • Manage an account portfolio and strengthen client relationships through visits, calls, emails, and presentations.
  • Develop, progress, and close revenue opportunities in the assigned territory.
  • Identify and address customer needs, issues, and opportunities.
  • Assess customer needs and recommend suitable services and coverage levels.
  • Build relationships with senior buyers and everyday client contacts.
  • Follow the sales process and use CRM tools to record prospect interactions and manage leads.
  • Review customer dashboards, spot risks, and improve customer experience and product use.
  • Communicate promptly with customers, managers, and colleagues.
  • Plan workflows that maximize selling time, including pre-call preparation and tailored scripts.
  • Attend trade shows, events, and conferences, and present at them.
  • Use AI tools to analyze usage, contract, and market data for risk and opportunity reporting.

Cerințe

  • Bachelor’s degree or higher in a science-related field, business, communications, or another related discipline.
  • At least three years of sales-related experience in areas such as lead generation, inside or outside sales, business development, or customer service.
  • A record of exceeding sales objectives and developing territories or accounts.
  • Experience with CRM and opportunity management systems; Salesforce.com is preferred.
  • Strategic thinking, strong analytical and problem-solving skills, and experience selling science-related solutions or information and intellectual property.
  • Ability to clearly explain industry-specific value propositions that address customer pain points.
  • Experience traveling for work projects or customer meetings.
  • Advanced diagnostic or consultative selling experience.
  • Experience with virtual selling tools such as Zoom, Webex, or comparable platforms.
  • Authorized to work in the United States without requiring CAS sponsorship now or in the future.
  • Experience selling into or working in the Academic market is preferred but not required.

Beneficii

  • Competitive salary
  • Generous vacation plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee savings plans
  • Retirement plans

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