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CAS
CAS
1001 – 5000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
CAS, a division of the American Chemical Society, builds curated scientific information resources and discovery tools for research teams. Its offerings include chemical and scientific databases such as CAS REGISTRY, Reactions, and References; SaaS platforms SciFinder and BioFinder; intellectual property and compliance tools; and custom data services. Academic, pharmaceutical, chemical, materials, and industrial teams use these resources for drug discovery, materials research, regulatory compliance, and intellectual property workflows. CAS combines expert-curated information with machine-readable data and search and analytics capabilities.
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Delovna mesta v podjetju

Customer Success Manager, Academic Accounts (Remote, US)

Manage and grow CAS Academic accounts across the United States through onboarding, consultative selling, and customer retention. Use Salesforce and AI tools to track opportunities, account health, and revenue growth.

USZdružene države AmerikeNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
SFDC

Opis

  • Drive profitable sales across an assigned territory of Academic accounts.
  • Grow and retain customers through cross-selling and the CAS product and service portfolio.
  • Find new customer prospects and maintain their contact information.
  • Present solutions and work with technical specialists on onboarding and consultative sales.
  • Onboard and train Academic users and customers to help them get full value from CAS solutions.
  • Manage an account portfolio and strengthen client relationships through visits, calls, emails, and presentations.
  • Develop, progress, and close revenue opportunities in the assigned territory.
  • Identify and address customer needs, issues, and opportunities.
  • Assess customer needs and recommend suitable services and coverage levels.
  • Build relationships with senior buyers and everyday client contacts.
  • Follow the sales process and use CRM tools to record prospect interactions and manage leads.
  • Review customer dashboards, spot risks, and improve customer experience and product use.
  • Communicate promptly with customers, managers, and colleagues.
  • Plan workflows that maximize selling time, including pre-call preparation and tailored scripts.
  • Attend trade shows, events, and conferences, and present at them.
  • Use AI tools to analyze usage, contract, and market data for risk and opportunity reporting.

Zahteve

  • Bachelor’s degree or higher in a science-related field, business, communications, or another related discipline.
  • At least three years of sales-related experience in areas such as lead generation, inside or outside sales, business development, or customer service.
  • A record of exceeding sales objectives and developing territories or accounts.
  • Experience with CRM and opportunity management systems; Salesforce.com is preferred.
  • Strategic thinking, strong analytical and problem-solving skills, and experience selling science-related solutions or information and intellectual property.
  • Ability to clearly explain industry-specific value propositions that address customer pain points.
  • Experience traveling for work projects or customer meetings.
  • Advanced diagnostic or consultative selling experience.
  • Experience with virtual selling tools such as Zoom, Webex, or comparable platforms.
  • Authorized to work in the United States without requiring CAS sponsorship now or in the future.
  • Experience selling into or working in the Academic market is preferred but not required.

Ugodnosti

  • Competitive salary
  • Generous vacation plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee savings plans
  • Retirement plans

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