Sartorius dezvoltă tehnologii care sprijină cercetarea în domeniul științelor vieții și producția de produse biofarmaceutice. Divizia sa Lab Products & Services furnizează instrumente și consumabile de laborator pentru cercetarea farmaceutică și biofarmaceutică, controlul calității și laboratoarele academice. Prin intermediul diviziei Bioprocess Solutions, compania oferă sisteme de unică folosință și alte echipamente utilizate la fabricarea medicamentelor biologice, vaccinurilor și terapiilor celulare și genice. Cu sediul în Göttingen, Germania, Sartorius deservește clienți din întreaga lume printr-o rețea globală de unități de producție și vânzări și printr-o echipă de aproximativ 14.600 de angajați.
Customer Service Specialist at Sartorius in Belgium
Manage customer orders from entry through delivery at Sartorius, a life sciences and bioprocessing technology company. Coordinate with Sales, Supply Chain, and Finance to support customers and resolve order issues.
Descriere
- Process customer orders from entry through the full order-to-cash cycle, keeping records accurate and handling transactions in ERP and CRM systems.
- Respond to customer questions, complaints, commercial queries, and order issues.
- Work with Sales, Supply Chain, and Finance to resolve customer and order issues.
- Track deliveries, backorders, shipping delays, and returns to spot risks and limit disruption for customers.
- Keep customers informed about order progress and delivery changes.
- Maintain accurate customer, contract, and order records, following internal processes and protecting transaction integrity.
- Prepare operational reports and document customer complaints.
- Take part in ongoing process improvement work.
- Build effective relationships with colleagues and customers to support a smooth service experience.
Cerințe
- Several years of experience in customer service, order management, or order-to-cash operations.
- A solid grasp of order-to-cash and customer order management processes.
- A strong customer focus and service orientation.
- A structured, detail-focused approach to work.
- Strong communication, coordination, and prioritization skills.
- Good IT skills, including Microsoft tools and CRM systems; Salesforce and SAP experience are preferred.
- Fluency in English; Dutch and French are considered a strong advantage.