Sartorius izstrādā tehnoloģijas, kas atbalsta dzīvības zinātņu pētniecību un biofarmaceitisko produktu ražošanu. Uzņēmuma Lab Products & Services nodaļa piegādā laboratorijas instrumentus un patēriņa materiālus farmācijas un biofarmācijas pētniecībai, kvalitātes kontrolei un akadēmiskajām laboratorijām. Ar Bioprocess Solutions starpniecību uzņēmums nodrošina vienreizlietojamas sistēmas un citu aprīkojumu, ko izmanto bioloģisko zāļu, vakcīnu, kā arī šūnu un gēnu terapiju ražošanā. Sartorius galvenā mītne atrodas Getingenē, Vācijā, un uzņēmums apkalpo klientus visā pasaulē, izmantojot globālu ražotņu un tirdzniecības vietu tīklu un nodarbinot aptuveni 14 600 cilvēku.
Customer Service Specialist at Sartorius in Belgium
Manage customer orders from entry through delivery at Sartorius, a life sciences and bioprocessing technology company. Coordinate with Sales, Supply Chain, and Finance to support customers and resolve order issues.
Apraksts
- Process customer orders from entry through the full order-to-cash cycle, keeping records accurate and handling transactions in ERP and CRM systems.
- Respond to customer questions, complaints, commercial queries, and order issues.
- Work with Sales, Supply Chain, and Finance to resolve customer and order issues.
- Track deliveries, backorders, shipping delays, and returns to spot risks and limit disruption for customers.
- Keep customers informed about order progress and delivery changes.
- Maintain accurate customer, contract, and order records, following internal processes and protecting transaction integrity.
- Prepare operational reports and document customer complaints.
- Take part in ongoing process improvement work.
- Build effective relationships with colleagues and customers to support a smooth service experience.
Prasības
- Several years of experience in customer service, order management, or order-to-cash operations.
- A solid grasp of order-to-cash and customer order management processes.
- A strong customer focus and service orientation.
- A structured, detail-focused approach to work.
- Strong communication, coordination, and prioritization skills.
- Good IT skills, including Microsoft tools and CRM systems; Salesforce and SAP experience are preferred.
- Fluency in English; Dutch and French are considered a strong advantage.