Renovation Brands este o companie de comerț electronic nativ digitală, care deservește piața îmbunătățirii și renovării locuințelor pentru clienți rezidențiali și comerciali. Modelul său integrat vertical combină producția, aprovizionarea și vânzarea directă către consumatori prin intermediul a peste 11 mărci de nișă și al unui catalog cu peste un milion de produse. Compania dezvoltă, de asemenea, instrumente digitale de design și vizualizare, oferă asistență clienților prin experți proprii din SUA și operează un program pentru clienți profesioniști din industrie. Activitatea sa acoperă construcțiile, producția și marketingul, oferind persoanelor aflate în căutarea unui loc de muncă o perspectivă asupra echipelor din spatele comerțului electronic specializat în renovarea locuințelor.
Customer Service Representative at Renovation Brands (Remote, United States)
Support customers, vendors, and trade accounts for Renovation Brands’ ecommerce home-improvement brands. Process orders, resolve service issues, and help convert leads into sales.
Descriere
- Respond to inbound customer inquiries and conduct outbound follow-up calls
- Deliver high-quality customer service while resolving issues promptly
- Record and maintain accurate customer interaction details
- Process customer orders accurately in the company’s order management system
- Monitor order progress and keep customers informed about status updates
- Coordinate with warehouse and logistics teams to support timely fulfillment and delivery
- Serve as the main vendor contact for orders, payments, and deliveries
- Develop and maintain productive vendor relationships
- Handle customer and vendor emails promptly and professionally
- Write clear, concise email communications
- Follow up on email exchanges to confirm satisfactory resolution
- Assist customers through online chat
- Serve as the primary point of contact for trade customers
- Help trade customers with orders, product details, and account management
- Strengthen trade customer relationships to encourage loyalty and repeat purchases
- Convert leads into sales through relationship building and effective communication management
- Report to the Customer Service Manager
Cerințe
- At least two years of comparable remote customer service experience
- Strong verbal and written communication abilities
- Analytical capability to identify problems, develop solutions, and apply effective customer service strategies
- Demonstrated commitment to excellent service and improving the customer experience
- Ability to prioritize work, manage competing responsibilities, and meet deadlines in a fast-paced setting
- Working knowledge of customer service software, CRM platforms, and basic IT tools
- Flexibility and a positive, professional approach when handling change, pressure, and difficult situations
- Comfort using AI to improve customer experiences and operational efficiency
- Must work from a location within the United States
- Availability Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Time
Beneficii
- Medical, dental, and vision insurance plans
- 401(k) Safe Harbor Plan with a dollar-for-dollar employer match up to 4%
- Paid vacation based on position
- Multiple paid holidays
- Paid parental leave
- Paid sick leave according to applicable state laws
- Employee discounts across all brands at 10% to 20% above cost
- Voluntary life and disability insurance
- Voluntary accident and critical illness insurance
- Employee referral program with a monetary bonus
- LifeMart discounts
- Competitive base salary aligned with market expectations