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Gruffman Recruitment & Consulting este o companie suedeză de recrutare și consultanță în resurse umane, care oferă servicii atât angajatorilor, cât și candidaților. Activitatea sa include recrutare, headhunting și căutarea candidaților, testarea candidaților, opinii suplimentare, instruire pentru interviuri și recrutare, coaching, asistență în domeniul resurselor umane și recrutarea de specialiști interimari. Compania se concentrează pe procese de angajare structurate și transparente, precum și pe relații profesionale durabile, având experiență în domeniile consultanței, logisticii și marketingului.
Customer Service Manager, Scandinavia (Hybrid – Malmö)
Lead Scandinavian order-to-cash customer service operations for Kiilto, a chemical solutions manufacturer. Drive process improvement, KPI performance, and collaboration across Denmark, Norway, and Sweden.
Descriere
- Oversee Customer Service operations across Denmark, Norway, and Sweden
- Support the Scandinavian Customer Service team in its daily work and professional development
- Manage sales orders, claims, and customer requests as part of daily Customer Service operations
- Set priorities, monitor KPIs, and help maintain agreed service levels
- Standardize and improve Customer Service processes and working methods across Scandinavian markets
- Support organizational and cultural change initiatives that strengthen cross-border collaboration
- Assess Customer Service performance and implement corrective actions and improvements
- Work with Logistics, Warehousing, Supply Chain, Finance, and Business Area teams to improve the order-to-cash process
- Participate in regional and selected global improvement projects
Cerințe
- A relevant academic degree in Supply Chain Management, Engineering, Business Administration, or a related discipline; higher vocational education (KY/YH) or equivalent experience is also relevant
- Several years of experience in Customer Service operations, Supply Chain, or a comparable field
- Experience working in international teams and supporting or leading people in cross-cultural environments
- Background in change leadership and the development of processes, systems, and working methods
- Strong analytical ability, including using KPIs and data to improve performance
- Working knowledge of ERP systems, Office tools, and BI solutions
- Excellent communication and collaboration skills in international, cross-functional settings
- Fluency in English and Swedish
- Residence in Malmö, Sweden
- Willingness to travel within Kiilto countries, primarily across the Nordic region
Beneficii
- An open culture supported by strong team spirit
- Ongoing opportunities for learning and professional development
- Access to Kiilto innovation and training programs
- Scope to share ideas, take initiative, and develop with the company
- The opportunity to join an international, family-owned company with a long-term outlook
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