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Intellect
Intellect
51 – 200 Angajați
Sponsor pentru viza H1BAsistență medicalăSaaSStare de bine
Intellect este o companie SaaS din domeniul sănătății și bunăstării, care dezvoltă soluții de sprijin pentru sănătatea mintală la locul de muncă, destinate organizațiilor și angajaților acestora. Platforma sa, fundamentată pe cercetare, combină programe de bunăstare autogestionate cu acces la psihologi autorizați, coachi în sănătate comportamentală și sprijin în situații de criză, ajutând oamenii să găsească îngrijire printr-un parcurs de sănătate mintală mai accesibil și personalizat. Intellect oferă, de asemenea, echipelor de resurse umane instrumente pentru susținerea bunăstării angajaților și abordarea unor provocări precum anxietatea, productivitatea și dinamica echipelor. Serviciul este conceput pentru utilizare internațională, oferind sprijin în mai multe limbi și țări.
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Clinical Care Account Manager – Australia (Remote)

Coordinate high-risk mental health cases for Intellect’s mining-sector clients across Australia. Oversee treatment, risk governance, fitness-for-work assessments, and reintegration planning.

AUAustraliaRemoteNormă parțialăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Manage high-risk cases from post-assessment handover through escalation, support, fitness-for-work assessment, and closure.
  • Monitor care requests, arrange appropriate responses, and assign cases to suitably qualified and registered clinicians.
  • Ensure therapy sessions are booked, completed, and documented within agreed service levels, coordinating scheduling with care navigators.
  • Review open cases for delays and follow up with clinicians, network partners, and client contacts to maintain progress.
  • Serve as the helpline’s third-level escalation point for case clarifications and complex concerns.
  • Coordinate with client contacts and site teams on situational updates, align support plans with treating clinicians, and monitor employee progress.
  • Adjust support plans and arrange provider rematching when required.
  • Apply culturally and contextually informed clinical formulation, including for First Nations employees and isolated site-based workers.
  • Review and approve risk assessments, validate risk tiers, and establish review schedules and monitoring requirements.
  • Make clinical determinations on disputed risk ratings, medical assessment pathways, and session credits.
  • Ensure clinical records and risk assessments meet client frameworks and internal standard operating procedures.
  • Help develop and maintain clinical protocols, risk frameworks, and standard operating procedures.
  • Initiate and coordinate fitness-for-work assessments, communicate findings, and create and monitor reintegration plans.
  • Serve as the designated clinical contact for client chaplaincy, medical, health and safety, and people teams.
  • Prepare case trackers and monthly clinical reports covering presenting issues, risk trends, outcomes, and service-level themes.
  • Present clinical findings and recommendations during client review meetings.
  • Create and deliver clinical training and framework guidance for non-clinical client staff, while supporting training for internal clinicians and rangers.
  • Work with helpline operations, care excellence, clinicians, and network partnerships, escalating service-quality issues to internal stakeholders.

Cerințe

  • Current registration as a clinical psychologist or qualification as a counsellor, with registration in your jurisdiction.
  • A master’s degree in clinical psychology, counselling, or a related discipline.
  • Three to five years of clinical case management experience, ideally in EAP, corporate wellbeing, or high-acuity mental health.
  • Demonstrated ownership of complex, high-risk cases from assessment through closure, including decision-making responsibility rather than an advisory role.
  • Experience with structured return-to-work, fitness-for-work, or occupational mental health processes.
  • Experience contributing to clinical protocols, risk frameworks, or standard operating procedures while working within strict guidelines.
  • Experience managing stakeholders in a corporate or large-organisation client-facing environment.
  • Located in Australia with the right to work. Perth or another AWST location is strongly preferred; other states are considered only if 07:00 to 19:00 AWST hours can be reliably worked.
  • Outstanding written and verbal communication skills, including the ability to explain clinical concepts to non-clinical stakeholders and produce client-ready clinical documentation in English.
  • AHPRA registration is desirable.
  • Knowledge of fly-in fly-out and mining culture, including the demands of remote, high-risk work environments, is desirable.
  • Familiarity with Australian psychosocial risk and work health and safety obligations is desirable.
  • Experience coordinating multiple stakeholders across internal clinicians, external partners, HR, and client contacts is desirable.

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