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BDC
BDC
1.001 – 5.000 Angajați
Sponsor pentru viza de lucrător calificatB2BFintechServicii bancare
BDC este o instituție financiară canadiană axată pe sprijinirea antreprenorilor în înființarea, dezvoltarea și consolidarea întreprinderilor mici și mijlocii. Activitatea sa combină finanțarea afacerilor, serviciile de consultanță și securitizarea, în timp ce BDC Capital oferă finanțare specializată, precum capital de risc și capital pentru tranziția afacerilor. În calitate de prima bancă B Corp din Canada, BDC își desfășoară activitatea punând accent pe transparență, responsabilitate și un impact social și de mediu pozitiv. Echipele sale activează în domeniile bancar, fintech și serviciilor B2B pentru a sprijini ecosistemul antreprenorial al țării.
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Locurile de muncă ale companiei

Client Support Coordinator – Virtual Business Centre (Hybrid, Canada)

Support Canadian entrepreneurs through BDC’s Virtual Business Centre by managing bilingual inquiries, administrative processes, documentation, and client follow-ups in a hybrid role.

CACanadaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Serve Virtual Business Centre clients by answering routine questions and directing complex matters to the appropriate team members
  • Respond to clients promptly and professionally in accordance with established policies, procedures, and processes
  • Handle administrative work in a queue management system, including preparing correspondence using defined procedures
  • Keep client records and documentation accurate while completing all required follow-ups
  • Organize competing administrative priorities and meet deadlines in a fast-paced setting while maintaining service standards
  • Remain informed about updates to policies, standardized procedures, and operational processes
  • Work effectively as part of a virtual team while independently managing assigned responsibilities

Cerințe

  • College diploma in Office Administration or a bachelor’s degree in Business Administration
  • At least three years of experience in an administrative position
  • Strong spoken and written French and English skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong ability to organize and prioritize multiple administrative responsibilities
  • Ability to keep information accurate, manage documentation, and complete follow-up activities
  • Proven client service skills, including active listening and problem-solving
  • Ability to work independently and contribute effectively within a virtual team
  • Ability to perform well in a fast-paced environment and meet deadlines consistently
  • Ability to adjust to changes in policies, procedures, processes, and work activities
  • Ability to work in a hybrid setting, both in the office and virtually

Beneficii

  • Flexible and competitive benefits package
  • Employee Savings and Investment Plan with employer matching on voluntary contributions
  • Defined Benefit Pension Plan
  • $750 wellness and health care spending account
  • Paid annual vacation
  • Five personal days
  • Sick leave as needed
  • Offices closed from December 25 through January 1
  • Hybrid work model
  • Learning, training, and development opportunities

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