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BDC
BDC
1,001 – 5,000 Employees
Skilled Worker Visa SponsorB2BBankingFintech
BDC is a Canadian financial institution focused on helping entrepreneurs start, grow, and strengthen small and medium-sized businesses. Its work combines business financing, advisory services, and securitization, while BDC Capital provides specialized funding such as venture capital and business transition capital. As Canada’s first B Corp bank, BDC operates with an emphasis on transparency, accountability, and positive social and environmental impact. Its teams work across banking, fintech, and B2B services to support the country’s entrepreneurial ecosystem.
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Client Support Coordinator – Virtual Business Centre (Hybrid, Canada)

Support Canadian entrepreneurs through BDC’s Virtual Business Centre by managing bilingual inquiries, administrative processes, documentation, and client follow-ups in a hybrid role.

CACanadaHybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredClient ServicesClient Services Representative

Description

  • Serve Virtual Business Centre clients by answering routine questions and directing complex matters to the appropriate team members
  • Respond to clients promptly and professionally in accordance with established policies, procedures, and processes
  • Handle administrative work in a queue management system, including preparing correspondence using defined procedures
  • Keep client records and documentation accurate while completing all required follow-ups
  • Organize competing administrative priorities and meet deadlines in a fast-paced setting while maintaining service standards
  • Remain informed about updates to policies, standardized procedures, and operational processes
  • Work effectively as part of a virtual team while independently managing assigned responsibilities

Requirements

  • College diploma in Office Administration or a bachelor’s degree in Business Administration
  • At least three years of experience in an administrative position
  • Strong spoken and written French and English skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong ability to organize and prioritize multiple administrative responsibilities
  • Ability to keep information accurate, manage documentation, and complete follow-up activities
  • Proven client service skills, including active listening and problem-solving
  • Ability to work independently and contribute effectively within a virtual team
  • Ability to perform well in a fast-paced environment and meet deadlines consistently
  • Ability to adjust to changes in policies, procedures, processes, and work activities
  • Ability to work in a hybrid setting, both in the office and virtually

Benefits

  • Flexible and competitive benefits package
  • Employee Savings and Investment Plan with employer matching on voluntary contributions
  • Defined Benefit Pension Plan
  • $750 wellness and health care spending account
  • Paid annual vacation
  • Five personal days
  • Sick leave as needed
  • Offices closed from December 25 through January 1
  • Hybrid work model
  • Learning, training, and development opportunities

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