LogoFresh Jobs Ahead
Fuze Health
Fuze Health
1.001 – 5.000 Angajați
Asistență medicalăProduse farmaceuticeSaaS
Fuze Health este o companie de tehnologie medicală care combină serviciile de farmacie, programele clinice și software-ul bazat pe date pentru organizații din domeniul sănătății, plătitori, angajatori și parteneri din științele vieții. Farmacia digitală FuzeRx permite procesarea rețetelor prin API, în timp ce Fuze Services oferă programe de îngrijire clinică, iar Fuze Technologies reunește telemedicina, serviciile de diagnostic, genomica, implicarea pacienților și analiza datelor. Platforma integrată este concepută pentru a îmbunătăți accesul la medicamente și respectarea tratamentului, pentru a sprijini identificarea mai timpurie a afecțiunilor și pentru a ajuta partenerii să obțină rezultate mai bune la scară largă.
LinkedIn
Locurile de muncă ale companiei

Bilingual Member Services Executive (English/Spanish) – Remote

Support Fuze Health members using at-home testing services. Handle enrollment, kit returns, digital access, sample collection guidance, and clinical escalations in English and Spanish.

USStatele Unite ale AmericiiALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaHIHawaiiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCCarolina de NordOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCCarolina de SudTNTennesseeTXTexasVTVermontVAVirginiaWAWashingtonWIWisconsin
19 $ – 21 $ / oră
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăBilingv

Descriere

  • Respond to member questions by phone and email about account setup, test kits, sample collection, and secure result access
  • Make outbound calls to enroll eligible members in personalized health programs
  • Follow up with members regarding outstanding test kit returns
  • Partner with clinical staff to escalate complex member cases
  • Help members navigate the digital platform, member portal, and multi-factor authentication setup
  • Record member interactions accurately and compliantly in Salesforce
  • Help evaluate new platform capabilities, tools, and system updates
  • Spot workflow constraints and suggest improvements to standard operating procedures

Cerințe

  • Professional fluency in English and Spanish across written, spoken, and comprehension skills
  • At least two years of experience in an inbound or outbound call center or another customer-facing position
  • Bachelor’s degree or equivalent practical experience
  • Strong comfort with digital tools and technology
  • Practical experience with CRM platforms, particularly Salesforce
  • Experience working with Google Workspace
  • Excellent written, verbal, and interpersonal communication
  • Highly developed active listening skills
  • Strong emotional intelligence
  • Genuine empathy for patients navigating their health journeys
  • Effective problem-solving skills in a fast-paced setting
  • Authorization to work for any U.S. employer
  • Capacity to work at a computer with a monitor, keyboard, and mouse for extended periods
  • Ability to stoop, bend, and reach for equipment and supplies while performing repetitive computer movements
  • Ability to lift, carry, push, pull, and otherwise move light items weighing up to 20 pounds
  • Ability to communicate verbally, interpret auditory information, and see visual details

Beneficii

  • Dental coverage
  • Vision coverage
  • Several group medical plan options
  • 401(k) retirement savings plan
  • Group life insurance
  • Accidental death and dismemberment insurance
  • Flexible spending account
  • Health savings account
  • Commuter benefit program
  • Employer-paid short- and long-term disability insurance
  • Supplemental life insurance for spouses
  • Legal insurance
  • Employee assistance program
  • At-home health testing kits
  • Fertility medication discount program
  • Flexible vacation policy
  • Accrued paid sick leave
  • Ten paid holidays
  • Two floating holidays for full-time, non-exempt employees
  • Eight weeks of paid parental leave for eligible employees
  • Additional paid leave for the birthing parent
  • Four weeks of paid caregiver leave
  • Monthly Lifestyle Spending Account allowance

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Deschide