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Fuze Health
Fuze Health
1,001 – 5,000 Employees
HealthcarePharmaceuticalsSaaS
Fuze Health is a healthcare technology company combining pharmacy services, clinical programs, and data-driven software for healthcare organizations, payers, employers, and life sciences partners. Its FuzeRx digital pharmacy supports API-enabled prescription fulfillment, while Fuze Services provides clinical care programs and Fuze Technologies brings together telehealth, diagnostics, genomics, patient engagement, and analytics. The company’s integrated platform is designed to improve medication access and adherence, support earlier identification of health conditions, and help partners deliver better outcomes at scale.
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Bilingual Member Services Executive (English/Spanish) – Remote

Support Fuze Health members using at-home testing services. Handle enrollment, kit returns, digital access, sample collection guidance, and clinical escalations in English and Spanish.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaHIHawaiiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCSouth CarolinaTNTennesseeTXTexasVTVermontVAVirginiaWAWashingtonWIWisconsin
$19 – $21 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredSpanish RequiredBilingual

Description

  • Respond to member questions by phone and email about account setup, test kits, sample collection, and secure result access
  • Make outbound calls to enroll eligible members in personalized health programs
  • Follow up with members regarding outstanding test kit returns
  • Partner with clinical staff to escalate complex member cases
  • Help members navigate the digital platform, member portal, and multi-factor authentication setup
  • Record member interactions accurately and compliantly in Salesforce
  • Help evaluate new platform capabilities, tools, and system updates
  • Spot workflow constraints and suggest improvements to standard operating procedures

Requirements

  • Professional fluency in English and Spanish across written, spoken, and comprehension skills
  • At least two years of experience in an inbound or outbound call center or another customer-facing position
  • Bachelor’s degree or equivalent practical experience
  • Strong comfort with digital tools and technology
  • Practical experience with CRM platforms, particularly Salesforce
  • Experience working with Google Workspace
  • Excellent written, verbal, and interpersonal communication
  • Highly developed active listening skills
  • Strong emotional intelligence
  • Genuine empathy for patients navigating their health journeys
  • Effective problem-solving skills in a fast-paced setting
  • Authorization to work for any U.S. employer
  • Capacity to work at a computer with a monitor, keyboard, and mouse for extended periods
  • Ability to stoop, bend, and reach for equipment and supplies while performing repetitive computer movements
  • Ability to lift, carry, push, pull, and otherwise move light items weighing up to 20 pounds
  • Ability to communicate verbally, interpret auditory information, and see visual details

Benefits

  • Dental coverage
  • Vision coverage
  • Several group medical plan options
  • 401(k) retirement savings plan
  • Group life insurance
  • Accidental death and dismemberment insurance
  • Flexible spending account
  • Health savings account
  • Commuter benefit program
  • Employer-paid short- and long-term disability insurance
  • Supplemental life insurance for spouses
  • Legal insurance
  • Employee assistance program
  • At-home health testing kits
  • Fertility medication discount program
  • Flexible vacation policy
  • Accrued paid sick leave
  • Ten paid holidays
  • Two floating holidays for full-time, non-exempt employees
  • Eight weeks of paid parental leave for eligible employees
  • Additional paid leave for the birthing parent
  • Four weeks of paid caregiver leave
  • Monthly Lifestyle Spending Account allowance

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