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Cogna Educação
Cogna Educação
B2CComerț electronicEducație
Cogna Educação este o companie braziliană din domeniul educației, activă în educația timpurie, învățarea limbilor străine, formarea profesională și învățământul superior. Portofoliul său deservește persoane fizice, companii și parteneri guvernamentali, combinând serviciile educaționale cu capacități digitale și de comerț electronic. După ce a deservit peste 24 de milioane de studenți și având o echipă de peste 10.000 de angajați, Cogna se concentrează pe extinderea accesului la învățare prin soluții scalabile, eficiente și susținute de tehnologie. Modelul său operațional amplu poate prezenta interes pentru profesioniștii care explorează cariere în educație, tehnologie, produse digitale, operațiuni și funcții de business conexe.
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Locurile de muncă ale companiei

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: portughezăAsistent administrativ

Descriere

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

Cerințe

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Beneficii

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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