Cogna Educação
Cogna Educação
Cogna Educação ब्राज़ील की एक शिक्षा कंपनी है, जो प्रारंभिक बाल्यावस्था शिक्षा, भाषा अधिगम, व्यावसायिक प्रशिक्षण और उच्च शिक्षा के क्षेत्रों में काम करती है। इसका पोर्टफोलियो व्यक्तियों, व्यवसायों और सरकारी साझेदारों की जरूरतों को पूरा करता है तथा शिक्षा सेवाओं को डिजिटल और ई-कॉमर्स क्षमताओं के साथ जोड़ता है। 2.4 करोड़ से अधिक विद्यार्थियों को सेवाएँ देने और 10,000 से अधिक कर्मचारियों वाली Cogna बड़े पैमाने पर, कुशल और प्रौद्योगिकी-सक्षम समाधानों के माध्यम से सीखने की पहुँच बढ़ाने पर ध्यान केंद्रित करती है। इसका व्यापक संचालन मॉडल शिक्षा, प्रौद्योगिकी, डिजिटल उत्पादों, संचालन और संबंधित व्यावसायिक कार्यों में करियर तलाशने वाले पेशेवरों के लिए रुचिकर हो सकता है।

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

विवरण

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

आवश्यकताएँ

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

लाभ

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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