Manhattan WMOS Engineer
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Cogna Educação — maktabgacha ta’lim, tillarni o‘rganish, kasbiy tayyorgarlik va oliy ta’lim yo‘nalishlarida faoliyat yurituvchi Braziliya ta’lim kompaniyasi. Uning portfeli jismoniy shaxslar, bizneslar va davlat hamkorlariga xizmat ko‘rsatib, ta’lim xizmatlarini raqamli hamda elektron tijorat imkoniyatlari bilan birlashtiradi. 24 milliondan ortiq o‘quvchiga xizmat ko‘rsatgan va 10 000 dan ziyod xodimga ega Cogna keng ko‘lamli, samarali va texnologiyalar bilan ta’minlangan yechimlar orqali ta’lim olish imkoniyatlarini kengaytirishga e’tibor qaratadi. Kompaniyaning keng faoliyat modeli ta’lim, texnologiya, raqamli mahsulotlar, operatsiyalar va turdosh biznes yo‘nalishlarida karyera izlayotgan mutaxassislarni qiziqtirishi mumkin.
Administrative Assistant, Back Office
Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.
Tavsif
- Process support tickets submitted by students and internal units through the platform
- Manage requests spanning the academic journey, from enrollment to graduation
- Answer questions and assist with academic and financial matters
- Identify customer issues and requests, and help resolve them proactively
- Resolve issues while limiting disruption and supporting student satisfaction
- Contribute to team efforts and the company’s and team’s strategic objectives
- Coordinate with colleagues and other departments on operations and student service
- Communicate orally and in writing with clarity, professionalism, and empathy
- Keep interactions direct, respectful, and easy to understand
- Provide quality service that addresses students’ academic and financial needs
- Resolve problems efficiently to support satisfaction and loyalty
- Work with the team to meet targets
Talablar
- High school diploma
- Coursework or training in customer service
- Knowledge of Microsoft Office
- Strong organizational skills and adaptability to change
- A proactive approach to problem-solving
- Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
- Knowledge of Nonviolent Communication
Imtiyozlar
- Profit-sharing
- Meal or food allowance through a flexible benefits card
- Health insurance with dependent coverage and copayments
- Dental insurance
- Undergraduate and graduate scholarships for employees and their dependents
- Birthday leave
- SESC partnership
- Univers pharmacy partnership with medication discounts
- Free learning tracks and courses through the corporate university
- Wellhub, formerly Gympass
- Ninho Program for families expecting a new baby
- Valoriza internal recruitment program
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