Cogna Educação
Cogna Educação
Cogna Educação ir Brazīlijas izglītības uzņēmums, kas darbojas pirmsskolas izglītības, valodu apguves, profesionālās izglītības un augstākās izglītības jomā. Tā pakalpojumu klāsts ir paredzēts privātpersonām, uzņēmumiem un valsts iestāžu partneriem, apvienojot izglītības pakalpojumus ar digitālajām un e-komercijas iespējām. Uzņēmums ir apkalpojis vairāk nekā 24 miljonus studentu un nodarbina vairāk nekā 10 000 darbinieku. Cogna koncentrējas uz mācību pieejamības paplašināšanu, izmantojot mērogojamus, efektīvus un tehnoloģijās balstītus risinājumus. Tā plašais darbības modelis var interesēt profesionāļus, kuri apsver karjeru izglītības, tehnoloģiju, digitālo produktu, operāciju un ar tām saistīto uzņēmējdarbības funkciju jomā.

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

Apraksts

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

Prasības

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Priekšrocības

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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