Cogna Educação
Cogna Educação
Cogna Educação is a Brazilian education company operating across early childhood education, language learning, vocational training, and higher education. Its portfolio serves individuals, businesses, and government partners, combining education services with digital and e-commerce capabilities. With more than 24 million students served and a workforce of over 10,000 employees, Cogna focuses on expanding access to learning through scalable, efficient, and technology-enabled solutions. Its broad operating model may interest professionals exploring careers in education, technology, digital products, operations, and related business functions.

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

Description

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

Requirements

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Benefits

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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