Cogna Educação
Cogna Educação
„Cogna Educação“ yra Brazilijos švietimo bendrovė, veikianti ankstyvojo ugdymo, kalbų mokymosi, profesinio rengimo ir aukštojo mokslo srityse. Jos paslaugų portfelis skirtas fiziniams asmenims, įmonėms ir viešojo sektoriaus partneriams, o švietimo paslaugos derinamos su skaitmeninėmis ir e. prekybos galimybėmis. Bendrovė yra aptarnavusi daugiau kaip 24 mln. studentų ir turi daugiau nei 10 000 darbuotojų. „Cogna“ daugiausia dėmesio skiria mokymosi prieinamumo didinimui, pasitelkdama lengvai plečiamus, efektyvius ir technologijomis grindžiamus sprendimus. Platus jos veiklos modelis gali sudominti specialistus, besidominčius karjera švietimo, technologijų, skaitmeninių produktų, veiklos valdymo ir susijusiose verslo funkcijų srityse.

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

Aprašymas

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

Reikalavimai

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Privalumai

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

Susiję darbai

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