Cogna Educação
Cogna Educação
Cogna Educação je brazilsko izobraževalno podjetje, ki deluje na področju predšolske vzgoje, učenja jezikov, poklicnega usposabljanja in visokošolskega izobraževanja. Njegov portfelj je namenjen posameznikom, podjetjem in partnerjem iz javnega sektorja ter združuje izobraževalne storitve z digitalnimi zmogljivostmi in e-trgovino. Podjetje je izobraževalo več kot 24 milijonov študentov in zaposluje več kot 10.000 ljudi. Osredotoča se na širjenje dostopa do učenja s skalabilnimi, učinkovitimi in tehnološko podprtimi rešitvami. Njegov širok operativni model je lahko zanimiv za strokovnjake, ki raziskujejo kariero na področju izobraževanja, tehnologije, digitalnih izdelkov, operacij in povezanih poslovnih funkcij.

Administrative Assistant, Back Office

Support students and Cogna units with academic and financial requests, helping resolve issues throughout the educational journey. The role is hybrid in Brazil.

Opis

  • Process support tickets submitted by students and internal units through the platform
  • Manage requests spanning the academic journey, from enrollment to graduation
  • Answer questions and assist with academic and financial matters
  • Identify customer issues and requests, and help resolve them proactively
  • Resolve issues while limiting disruption and supporting student satisfaction
  • Contribute to team efforts and the company’s and team’s strategic objectives
  • Coordinate with colleagues and other departments on operations and student service
  • Communicate orally and in writing with clarity, professionalism, and empathy
  • Keep interactions direct, respectful, and easy to understand
  • Provide quality service that addresses students’ academic and financial needs
  • Resolve problems efficiently to support satisfaction and loyalty
  • Work with the team to meet targets

Zahteve

  • High school diploma
  • Coursework or training in customer service
  • Knowledge of Microsoft Office
  • Strong organizational skills and adaptability to change
  • A proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Ugodnosti

  • Profit-sharing
  • Meal or food allowance through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Birthday leave
  • SESC partnership
  • Univers pharmacy partnership with medication discounts
  • Free learning tracks and courses through the corporate university
  • Wellhub, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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