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Anserve, Inc.
Anserve, Inc.
51 – 200 Angajați
Asistență medicalăConsultanțăLogistică
Anserve, Inc. oferă servicii de preluare a apelurilor de către operatori, disponibile non-stop, pentru organizațiile care au nevoie de asistență fiabilă și personalizată pentru apelanți în afara programului obișnuit și în perioadele aglomerate. Serviciile includ gestionarea apelurilor de urgență, răspuns în două sau mai multe limbi, programarea întâlnirilor și asistență specializată pentru cabinete medicale, companii de utilități, administratori de proprietăți și alte afaceri. Agenți din America de Nord poartă conversațiile direct, iar mesajele securizate, concepute pentru comunicații care intră sub incidența HIPAA, sprijină clienții din domeniul sănătății. Compania ajută echipele să răspundă prompt, asigurându-se că apelurile ajung la o persoană și sunt direcționate sau înregistrate conform nevoilor fiecărui client.
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Locurile de muncă ale companiei

Account Manager, Client Success

Build and strengthen client relationships while identifying growth opportunities at Anserve’s HIPAA-compliant call center. The role also coordinates client communications, CRM records, reporting, meetings, and trade shows.

USStatele Unite ale AmericiiNJNew Jersey
45.000 $ – 55.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Build strong client relationships and identify opportunities to expand existing accounts.
  • Reach out to assigned customers and act as their primary contact.
  • Arrange regular check-ins, share updates, and conduct account reviews.
  • Maintain customer records in Anserve Operations and its CRM.
  • Help clients understand relevant features of Anserve’s services.
  • Prepare and explain reports for internal teams and external stakeholders.
  • Find account growth opportunities, including overflow coverage, appointment services, and inbound text and email.
  • Coordinate follow-up steps with the Senior Client Success Manager.
  • Take part in client meetings remotely or in person.
  • Work with other departments and senior leaders.
  • Support sales presentations and internal and external marketing initiatives.
  • Handle other duties as assigned.

Cerințe

  • At least three years of experience in customer service and/or account management.
  • A bachelor’s degree is preferred.
  • Working knowledge of Microsoft products and CRM systems.
  • Ability to learn related business systems.
  • Strong spoken, written, and analytical skills.
  • Comfort using the phone, attention to detail, and clear documentation skills.
  • Strong organization, motivation, and focus on results.
  • Accountability, clear communication, and confidence.
  • Ability to work effectively in a remote or office setting.
  • Ability to work independently and collaboratively.
  • Some travel for trade shows and in-person client meetings.
  • Basic familiarity with the healthcare industry is a plus.

Beneficii

  • 401(k) with an employer match of up to 4%.
  • Generous health premium coverage.
  • Dental, vision, accident, and critical illness coverage.
  • Generous paid time off.
  • Tuition reimbursement.
  • Referral bonus.
  • Professional training environment.
  • Opportunity to work with an award-winning team.
  • Flexible working conditions.
  • Family-owned company.
  • Advancement opportunities.
  • Manager development programs.
  • Monthly rewards and incentives.
  • Twice-yearly industry rewards.

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