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Anserve, Inc.
Anserve, Inc.
51 – 200 Darbinieki
KonsultācijasLoģistikaVeselības aprūpe
Anserve, Inc. provides 24/7 live call answering for organizations that need reliable, personal support for callers outside regular business hours and during busy periods. Its services include emergency call handling, bilingual and multilingual answering, appointment scheduling, and industry-specific support for medical practices, utilities, property managers, and other businesses. North America-based agents handle conversations directly, while secure messaging designed for HIPAA-regulated communications supports healthcare clients. The company helps teams stay responsive by ensuring calls reach a person and are routed or recorded according to each client’s needs.
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Vakances uzņēmumā

Account Manager, Client Success

Build and strengthen client relationships while identifying growth opportunities at Anserve’s HIPAA-compliant call center. The role also coordinates client communications, CRM records, reporting, meetings, and trade shows.

USAmerikas Savienotās ValstisNJŅūdžersija
45 000 $ – 55 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

Apraksts

  • Build strong client relationships and identify opportunities to expand existing accounts.
  • Reach out to assigned customers and act as their primary contact.
  • Arrange regular check-ins, share updates, and conduct account reviews.
  • Maintain customer records in Anserve Operations and its CRM.
  • Help clients understand relevant features of Anserve’s services.
  • Prepare and explain reports for internal teams and external stakeholders.
  • Find account growth opportunities, including overflow coverage, appointment services, and inbound text and email.
  • Coordinate follow-up steps with the Senior Client Success Manager.
  • Take part in client meetings remotely or in person.
  • Work with other departments and senior leaders.
  • Support sales presentations and internal and external marketing initiatives.
  • Handle other duties as assigned.

Prasības

  • At least three years of experience in customer service and/or account management.
  • A bachelor’s degree is preferred.
  • Working knowledge of Microsoft products and CRM systems.
  • Ability to learn related business systems.
  • Strong spoken, written, and analytical skills.
  • Comfort using the phone, attention to detail, and clear documentation skills.
  • Strong organization, motivation, and focus on results.
  • Accountability, clear communication, and confidence.
  • Ability to work effectively in a remote or office setting.
  • Ability to work independently and collaboratively.
  • Some travel for trade shows and in-person client meetings.
  • Basic familiarity with the healthcare industry is a plus.

Priekšrocības

  • 401(k) with an employer match of up to 4%.
  • Generous health premium coverage.
  • Dental, vision, accident, and critical illness coverage.
  • Generous paid time off.
  • Tuition reimbursement.
  • Referral bonus.
  • Professional training environment.
  • Opportunity to work with an award-winning team.
  • Flexible working conditions.
  • Family-owned company.
  • Advancement opportunities.
  • Manager development programs.
  • Monthly rewards and incentives.
  • Twice-yearly industry rewards.

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