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Shade Inc.
Shade Inc.
11 – 50 Angajați
ÎntreprindereMediaSaaS
Shade Inc. dezvoltă o platformă cloud pentru stocarea materialelor media și gestionarea resurselor digitale, destinată echipelor creative și companiilor. Serviciul său NAS în cloud oferă acces rapid la materiale media, cu redare în flux similară accesului local, iar instrumentele de inteligență artificială ajută echipele să caute resurse și să genereze metadate precum transcrieri, descrieri de scene, tipuri de cadre și recunoaștere facială. Platforma include și instrumente de revizuire și aprobare, partajare controlată, acces pe bază de roluri și integrări pentru fluxurile de lucru creative. Shade deservește agenții, companii de postproducție, echipe din sport și media, mărci și organizații, deținând certificări de securitate și conformitate precum SOC 2 Type II, ISO 27001, HIPAA, GDPR și TPN.
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Locurile de muncă ale companiei

Hybrid Account Manager, SaaS Renewals and Expansion

Manage renewals, account expansion, and customer growth for Shade’s AI-powered creative media platform. Build commercial relationships with mid-market and enterprise customers.

USStatele Unite ale AmericiiNJNew JerseyNYNew YorkPAPennsylvaniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Lead customer discussions on pricing, packaging, negotiations, renewals, and closing deals.
  • Manage renewals and account expansion for mid-market and enterprise customers.
  • Find growth opportunities through wider use across users, teams, workflows, and the organization.
  • Develop relationships with end users, internal champions, buyers, and executive stakeholders.
  • Understand customers’ workflows, challenges, goals, and business priorities to guide them effectively.
  • Encourage use of AI search, automated metadata, transcription, review and approval, and collaboration tools.
  • Work with Technical Customer Success Managers and Implementation Specialists on onboarding, adoption, rollout plans, and ongoing customer outcomes.
  • Develop quarterly business reviews and success plans to support retention, feature adoption, workflow activation, and growth.
  • Share customer feedback and market insights with Product and company leadership.
  • Help customer success and technical teams resolve escalated issues.
  • Develop and refine account management practices and processes.

Cerințe

  • Bring 4–6 or more years of experience in SaaS account management or a similar post-sale commercial role.
  • Show a strong record of managing renewals, expansions, and commercial relationships involving multiple stakeholders.
  • Have managed a portfolio of 50–100 or more mid-market and/or enterprise accounts.
  • Balance strategic customer discussions with reliable operational follow-through.
  • Apply sound commercial judgment and handle pricing and negotiation discussions.
  • Work effectively across customer success, implementation, support, product, sales, and leadership teams.
  • Use strong discovery skills to uncover business challenges, understand customer priorities, and drive meaningful outcomes.
  • Demonstrate strong proficiency with AI tools.
  • Communicate clearly and stay organized, with careful attention to detail.
  • Work comfortably in a fast-moving, changing startup environment.
  • Bring curiosity, resourcefulness, adaptability, and drive.

Beneficii

  • Competitive compensation.
  • High visibility with sales leadership and the C-suite.
  • Direct work with Engineering and Customer Success.
  • The chance to make a significant impact at a rapidly scaling company.
  • A foundational position helping shape account management as the company grows.

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