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Shade Inc.
Shade Inc.
11 – 50 Employees
EnterpriseMediaSaaS
Shade Inc. builds a cloud media storage and asset management platform for creative teams and enterprises. Its cloud NAS provides fast access to media with local-like streaming, while AI tools help teams search assets and generate metadata such as transcripts, scene descriptions, shot types, and face recognition. The platform also includes review and approval tools, controlled sharing, role-based access, and integrations for creative workflows. Shade serves agencies, post-production houses, sports and media teams, brands, and enterprise organizations, with security and compliance certifications including SOC 2 Type II, ISO 27001, HIPAA, GDPR, and TPN.
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Hybrid Account Manager, SaaS Renewals and Expansion

Manage renewals, account expansion, and customer growth for Shade’s AI-powered creative media platform. Build commercial relationships with mid-market and enterprise customers.

USUnited StatesNJNew JerseyNYNew YorkPAPennsylvaniaHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Lead customer discussions on pricing, packaging, negotiations, renewals, and closing deals.
  • Manage renewals and account expansion for mid-market and enterprise customers.
  • Find growth opportunities through wider use across users, teams, workflows, and the organization.
  • Develop relationships with end users, internal champions, buyers, and executive stakeholders.
  • Understand customers’ workflows, challenges, goals, and business priorities to guide them effectively.
  • Encourage use of AI search, automated metadata, transcription, review and approval, and collaboration tools.
  • Work with Technical Customer Success Managers and Implementation Specialists on onboarding, adoption, rollout plans, and ongoing customer outcomes.
  • Develop quarterly business reviews and success plans to support retention, feature adoption, workflow activation, and growth.
  • Share customer feedback and market insights with Product and company leadership.
  • Help customer success and technical teams resolve escalated issues.
  • Develop and refine account management practices and processes.

Requirements

  • Bring 4–6 or more years of experience in SaaS account management or a similar post-sale commercial role.
  • Show a strong record of managing renewals, expansions, and commercial relationships involving multiple stakeholders.
  • Have managed a portfolio of 50–100 or more mid-market and/or enterprise accounts.
  • Balance strategic customer discussions with reliable operational follow-through.
  • Apply sound commercial judgment and handle pricing and negotiation discussions.
  • Work effectively across customer success, implementation, support, product, sales, and leadership teams.
  • Use strong discovery skills to uncover business challenges, understand customer priorities, and drive meaningful outcomes.
  • Demonstrate strong proficiency with AI tools.
  • Communicate clearly and stay organized, with careful attention to detail.
  • Work comfortably in a fast-moving, changing startup environment.
  • Bring curiosity, resourcefulness, adaptability, and drive.

Benefits

  • Competitive compensation.
  • High visibility with sales leadership and the C-suite.
  • Direct work with Engineering and Customer Success.
  • The chance to make a significant impact at a rapidly scaling company.
  • A foundational position helping shape account management as the company grows.

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