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Harmonic Security
Harmonic Security
51 – 200 Darbinieki
KiberdrošībaMākslīgais intelektsUzņēmums
Harmonic Security izstrādā uz mākslīgo intelektu vērstus kiberdrošības un pārvaldības risinājumus uzņēmumiem. Tās produktu komplekts — Harmonic Explore, Guide un Command — palīdz drošības komandām reāllaikā pārskatīt mākslīgā intelekta izmantošanu pārlūkprogrammās, datoros un mākslīgā intelekta aģentos, kā arī piemērot vienotus kontroles un pārvaldības mehānismus. Platforma nodrošina pārlūkprogrammu un galiekārtu mākslīgā intelekta drošību, ģeneratīvā mākslīgā intelekta datu noplūdes novēršanu, ēnu mākslīgā intelekta izmantošanas pārraudzību un atbilstības kontroli. Tā ļauj organizācijām uzraudzīt cilvēku un aģentu mijiedarbību ar mākslīgā intelekta rīkiem un īstenot lietošanas politikas.
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Vakances uzņēmumā

Deployment Engineer — United States Remote

Deploy and support Harmonic Security’s AI governance and cybersecurity platform for enterprise customers. Troubleshoot complex implementation issues and turn field insights into stronger products and deployment practices.

USAmerikas Savienotās ValstisAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuDevOps inženieris
JamfLinuxmacOS

Apraksts

  • Guide customers through onboarding and provide ongoing technical support
  • Investigate complex deployment issues across customer environments
  • Collect logs, HAR files, configurations, and other evidence to diagnose incidents
  • Document root causes and route well-scoped escalations to engineering
  • Serve as a technical enablement partner during customer onboarding
  • Spot ways to make customer deployments more reliable and effective
  • Keep internal runbooks and customer documentation accurate and useful
  • Translate field discoveries into input for product planning
  • Work closely with Customer Success, Solutions Architecture, QA, and adjacent teams
  • Automate recurring tasks, resolve underlying causes, and streamline workflows for customers and colleagues

Prasības

  • Based in the United States and located in the Eastern Time Zone
  • Authorized to work in the United States without employer-sponsored visa support
  • Practical experience deploying and supporting enterprise security or endpoint products for customers
  • Working knowledge of MDM tools such as Intune, Jamf, or comparable platforms
  • Experience rolling out browser extensions
  • Experience configuring SSO and identity systems
  • Experience setting up networks or endpoints
  • Able to work effectively across Windows, Linux, and macOS
  • Strong customer communication skills and a methodical approach to technical troubleshooting
  • Skilled at collecting evidence, coordinating resolution work, and closing issues thoroughly
  • Consistent about documenting solutions and establishing trackable operational processes
  • Coding ability is helpful but not essential
  • Receptive to direct customer feedback and effective in a fast-changing environment
  • Curious, proactive, and accountable in taking ownership
  • Interested in an AI-first approach and automating repetitive work

Priekšrocības

  • Competitive compensation with meaningful equity participation
  • 401(k) pension plan
  • Generous paid time off
  • Flexible hybrid working arrangements
  • Annual company off-sites held globally
  • Comprehensive employee benefits
  • Small team built on trust and autonomy
  • Ongoing opportunities for learning
  • Leadership committed to employee development
  • Meaningful influence over the product, culture, and company direction

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