Harmonic Security
Harmonic Security
„Harmonic Security“ kuria į dirbtinį intelektą orientuotus kibernetinio saugumo ir valdymo sprendimus įmonėms. Jos produktų rinkinys – „Harmonic Explore“, „Guide“ ir „Command“ – padeda saugumo komandoms realiuoju laiku matyti, kaip dirbtinis intelektas naudojamas naršyklėse, staliniuose kompiuteriuose ir dirbtinio intelekto agentuose, taip pat taikyti vieningas kontrolės ir valdymo priemones. Platforma apima naršyklių ir galinių įrenginių dirbtinio intelekto saugumą, generatyvinio dirbtinio intelekto duomenų praradimo prevenciją, šešėlinio dirbtinio intelekto naudojimo stebėseną ir atitiktį. Ji leidžia organizacijoms stebėti žmonių ir agentų sąveiką su dirbtinio intelekto įrankiais bei užtikrinti naudojimo taisyklių laikymąsi.

Deployment Engineer — United States Remote

Deploy and support Harmonic Security’s AI governance and cybersecurity platform for enterprise customers. Troubleshoot complex implementation issues and turn field insights into stronger products and deployment practices.

Aprašymas

  • Guide customers through onboarding and provide ongoing technical support
  • Investigate complex deployment issues across customer environments
  • Collect logs, HAR files, configurations, and other evidence to diagnose incidents
  • Document root causes and route well-scoped escalations to engineering
  • Serve as a technical enablement partner during customer onboarding
  • Spot ways to make customer deployments more reliable and effective
  • Keep internal runbooks and customer documentation accurate and useful
  • Translate field discoveries into input for product planning
  • Work closely with Customer Success, Solutions Architecture, QA, and adjacent teams
  • Automate recurring tasks, resolve underlying causes, and streamline workflows for customers and colleagues

Reikalavimai

  • Based in the United States and located in the Eastern Time Zone
  • Authorized to work in the United States without employer-sponsored visa support
  • Practical experience deploying and supporting enterprise security or endpoint products for customers
  • Working knowledge of MDM tools such as Intune, Jamf, or comparable platforms
  • Experience rolling out browser extensions
  • Experience configuring SSO and identity systems
  • Experience setting up networks or endpoints
  • Able to work effectively across Windows, Linux, and macOS
  • Strong customer communication skills and a methodical approach to technical troubleshooting
  • Skilled at collecting evidence, coordinating resolution work, and closing issues thoroughly
  • Consistent about documenting solutions and establishing trackable operational processes
  • Coding ability is helpful but not essential
  • Receptive to direct customer feedback and effective in a fast-changing environment
  • Curious, proactive, and accountable in taking ownership
  • Interested in an AI-first approach and automating repetitive work

Privalumai

  • Competitive compensation with meaningful equity participation
  • 401(k) pension plan
  • Generous paid time off
  • Flexible hybrid working arrangements
  • Annual company off-sites held globally
  • Comprehensive employee benefits
  • Small team built on trust and autonomy
  • Ongoing opportunities for learning
  • Leadership committed to employee development
  • Meaningful influence over the product, culture, and company direction

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