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Harmonic Security
Harmonic Security
51 – 200 Angajați
Inteligență artificialăÎntreprindereSecuritate cibernetică
Harmonic Security dezvoltă soluții de securitate cibernetică și guvernanță axate pe inteligența artificială pentru organizații enterprise. Suita sa de produse—Harmonic Explore, Guide și Command—ajută echipele de securitate să obțină vizibilitate în timp real asupra utilizării inteligenței artificiale în browsere, pe computere desktop și în agenți AI, aplicând în același timp controale și politici de guvernanță unificate. Platforma abordează securitatea AI în browsere și la nivelul endpointurilor, prevenirea pierderii de date prin inteligența artificială generativă, informațiile despre utilizarea neautorizată a AI și conformitatea, permițând organizațiilor să monitorizeze interacțiunile oamenilor și agenților cu instrumentele AI și să impună politici de utilizare.
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Locurile de muncă ale companiei

Deployment Engineer — United States Remote

Deploy and support Harmonic Security’s AI governance and cybersecurity platform for enterprise customers. Troubleshoot complex implementation issues and turn field insights into stronger products and deployment practices.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer DevOps
JamfLinuxmacOS

Descriere

  • Guide customers through onboarding and provide ongoing technical support
  • Investigate complex deployment issues across customer environments
  • Collect logs, HAR files, configurations, and other evidence to diagnose incidents
  • Document root causes and route well-scoped escalations to engineering
  • Serve as a technical enablement partner during customer onboarding
  • Spot ways to make customer deployments more reliable and effective
  • Keep internal runbooks and customer documentation accurate and useful
  • Translate field discoveries into input for product planning
  • Work closely with Customer Success, Solutions Architecture, QA, and adjacent teams
  • Automate recurring tasks, resolve underlying causes, and streamline workflows for customers and colleagues

Cerințe

  • Based in the United States and located in the Eastern Time Zone
  • Authorized to work in the United States without employer-sponsored visa support
  • Practical experience deploying and supporting enterprise security or endpoint products for customers
  • Working knowledge of MDM tools such as Intune, Jamf, or comparable platforms
  • Experience rolling out browser extensions
  • Experience configuring SSO and identity systems
  • Experience setting up networks or endpoints
  • Able to work effectively across Windows, Linux, and macOS
  • Strong customer communication skills and a methodical approach to technical troubleshooting
  • Skilled at collecting evidence, coordinating resolution work, and closing issues thoroughly
  • Consistent about documenting solutions and establishing trackable operational processes
  • Coding ability is helpful but not essential
  • Receptive to direct customer feedback and effective in a fast-changing environment
  • Curious, proactive, and accountable in taking ownership
  • Interested in an AI-first approach and automating repetitive work

Beneficii

  • Competitive compensation with meaningful equity participation
  • 401(k) pension plan
  • Generous paid time off
  • Flexible hybrid working arrangements
  • Annual company off-sites held globally
  • Comprehensive employee benefits
  • Small team built on trust and autonomy
  • Ongoing opportunities for learning
  • Leadership committed to employee development
  • Meaningful influence over the product, culture, and company direction

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