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ACLIVITI
ACLIVITI
11 – 50 Darbuotojai
B2BB2CKonsultavimas
ACLIVITI yra klientų patirties konsultacijų įmonė, padedanti organizacijoms klientų poreikiais grindžiamas strategijas paversti išmatuojamais veiklos patobulinimais. Įmonės veikla apima klientų kelionių kūrimą, technologijų transformaciją, daugiakanales platformas, duomenis ir analitiką, debesijos operacijų valdymą bei dirbtinio intelekto programų koordinavimą. Įmonė teikia nuo tiekėjų nepriklausomas rekomendacijas ir įgyvendinimo pagalbą, sujungia verslo ir technines komandas bei siūlo nuolatines valdomas paslaugas. ACLIVITI dirba su stambiomis organizacijomis sveikatos priežiūros, finansinių paslaugų, mažmeninės prekybos, svetingumo, logistikos ir draudimo sektoriuose.
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Darbai įmonėje

Senior CCaaS Software Architect — Remote in Illinois

Design enterprise contact-center architectures for Acliviti Consulting Group’s transformation clients. Lead technical discovery, implementation oversight, integrations, and reusable deployment standards.

USJungtinės ValstijosILIlinojusNuotolinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųFull-stack inžinieriusPrograminės įrangos inžinierius
C++DebesijaJavaJavaScriptPythonSOAP

Aprašymas

  • Join the Delivery team as an Architect supporting CCaaS implementations
  • Translate client objectives into effective technical designs and solutions
  • Build confidence in complex delivery opportunities through CCaaS implementation and enterprise architecture expertise
  • Promote ownership, technical excellence, and continuous improvement across workstreams
  • Prioritize project assignments according to capability, complexity, and client requirements
  • Track evolving capabilities from key vendors and communicate relevant updates to the team
  • Partner with cross-functional solutions qualification teams to advance opportunities to Closed-Won
  • Lead requirements discovery sessions with senior Business and IT stakeholders, supervisors, and analysts
  • Create solution architectures for data integrity and reporting, contact routing, ACD/IVR/IVA, integrations and APIs, and AI concepts
  • Prepare Solutions Overview documentation for detailed designs and customer requirements
  • Capture critical business and IT requirements along with compelling events
  • Produce detailed designs covering technology stacks, bill-of-material configurations, and architecture diagrams
  • Define the technical delivery skills and effort needed across proposed delivery timelines
  • Provide perspective on vendor capabilities and competing service offerings
  • Lead business requirements documentation for Closed-Won CCaaS implementations
  • Direct engineers responsible for assigned tasks and workstreams
  • Create technology roadmaps for future phases beyond the active scope
  • Contribute to PMO status reports and executive readouts
  • Act as the escalation point for technical risks and issues
  • Evaluate scope-change requests and their effect on technology decisions
  • Own build-quality assurance plans, follow-up activities, and defect resolution
  • Design, build, and maintain reusable code libraries
  • Support Statements of Work and Pricing Models when Deployment Services scope is required

Reikalavimai

  • 8–10 years of experience designing, documenting, and implementing CCaaS software for enterprise clients
  • Bachelor’s degree or higher, preferably in computer science or computer engineering
  • Background conducting code reviews and defining coding and documentation standards
  • Strong interpersonal skills for navigating team and client relationships effectively
  • Experience with JavaScript, Python, Java, or C++
  • Expertise with NICE CXone and/or Genesys Cloud
  • Experience creating and managing reusable scripting and development template libraries
  • Subject-matter expertise in REST and SOAP API integrations, including complex integration design and implementation
  • Strong knowledge of contact-center platforms and technologies
  • Proficiency with Microsoft tools such as Word, PowerPoint, Excel, SharePoint, and Teams
  • Subject-matter expertise with diagramming tools such as Visio or Lucid
  • Basic understanding of how CCaaS and UCaaS platforms interact
  • Experience architecting enterprise CCaaS solutions end to end, including omnichannel routing, customer analytics, workforce engagement, marketplace extensions, ACD/IVR/IVA design, API strategy, external data integrations, and AI/NLP solutions
  • Authorization to work in the United States; sponsorship requirements are addressed during the application process

Privalumai

  • Employee health, vision, and dental insurance covered at 100%
  • HSA and FSA plans
  • Disability and voluntary benefit options
  • 401(k) plan with a 4% employer match
  • Generous variable compensation opportunity
  • Monthly work-from-home incentive
  • Inclusive remote work environment

Susiję darbai

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasGamybaKonsultavimasSveikatos priežiūra
USJungtinės ValstijosNJNaujasis Džersis
120 000 $ – 165 000 $ / metai
Darbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųVadovas

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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