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ACLIVITI
ACLIVITI
11 – 50 Darbinieki
B2BB2CKonsultācijas
ACLIVITI ir klientu pieredzes konsultāciju uzņēmums, kas palīdz organizācijām pārvērst uz klientu orientētas stratēģijas izmērāmos darbības uzlabojumos. Uzņēmuma darbs aptver klientu ceļu izstrādi, tehnoloģiju pārveidi, daudzkanālu platformas, datus un analītiku, mākoņoperāciju pārvaldību un mākslīgā intelekta programmu vadību. Uzņēmums sniedz no piegādātājiem neatkarīgas konsultācijas un atbalstu ieviešanā, savienojot biznesa un tehniskās komandas, kā arī piedāvājot nepārtrauktus pārvaldītos pakalpojumus. ACLIVITI sadarbojas ar lielām organizācijām veselības aprūpes, finanšu pakalpojumu, mazumtirdzniecības, viesmīlības, loģistikas un apdrošināšanas nozarē.
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Vakances uzņēmumā

Senior CCaaS Software Architect — Remote in Illinois

Design enterprise contact-center architectures for Acliviti Consulting Group’s transformation clients. Lead technical discovery, implementation oversight, integrations, and reusable deployment standards.

USAmerikas Savienotās ValstisILIlinoisaAttālinātiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuFull-stack inženierisProgrammatūras inženieris
C++JavaJavaScriptMākonisPythonSOAP

Apraksts

  • Join the Delivery team as an Architect supporting CCaaS implementations
  • Translate client objectives into effective technical designs and solutions
  • Build confidence in complex delivery opportunities through CCaaS implementation and enterprise architecture expertise
  • Promote ownership, technical excellence, and continuous improvement across workstreams
  • Prioritize project assignments according to capability, complexity, and client requirements
  • Track evolving capabilities from key vendors and communicate relevant updates to the team
  • Partner with cross-functional solutions qualification teams to advance opportunities to Closed-Won
  • Lead requirements discovery sessions with senior Business and IT stakeholders, supervisors, and analysts
  • Create solution architectures for data integrity and reporting, contact routing, ACD/IVR/IVA, integrations and APIs, and AI concepts
  • Prepare Solutions Overview documentation for detailed designs and customer requirements
  • Capture critical business and IT requirements along with compelling events
  • Produce detailed designs covering technology stacks, bill-of-material configurations, and architecture diagrams
  • Define the technical delivery skills and effort needed across proposed delivery timelines
  • Provide perspective on vendor capabilities and competing service offerings
  • Lead business requirements documentation for Closed-Won CCaaS implementations
  • Direct engineers responsible for assigned tasks and workstreams
  • Create technology roadmaps for future phases beyond the active scope
  • Contribute to PMO status reports and executive readouts
  • Act as the escalation point for technical risks and issues
  • Evaluate scope-change requests and their effect on technology decisions
  • Own build-quality assurance plans, follow-up activities, and defect resolution
  • Design, build, and maintain reusable code libraries
  • Support Statements of Work and Pricing Models when Deployment Services scope is required

Prasības

  • 8–10 years of experience designing, documenting, and implementing CCaaS software for enterprise clients
  • Bachelor’s degree or higher, preferably in computer science or computer engineering
  • Background conducting code reviews and defining coding and documentation standards
  • Strong interpersonal skills for navigating team and client relationships effectively
  • Experience with JavaScript, Python, Java, or C++
  • Expertise with NICE CXone and/or Genesys Cloud
  • Experience creating and managing reusable scripting and development template libraries
  • Subject-matter expertise in REST and SOAP API integrations, including complex integration design and implementation
  • Strong knowledge of contact-center platforms and technologies
  • Proficiency with Microsoft tools such as Word, PowerPoint, Excel, SharePoint, and Teams
  • Subject-matter expertise with diagramming tools such as Visio or Lucid
  • Basic understanding of how CCaaS and UCaaS platforms interact
  • Experience architecting enterprise CCaaS solutions end to end, including omnichannel routing, customer analytics, workforce engagement, marketplace extensions, ACD/IVR/IVA design, API strategy, external data integrations, and AI/NLP solutions
  • Authorization to work in the United States; sponsorship requirements are addressed during the application process

Priekšrocības

  • Employee health, vision, and dental insurance covered at 100%
  • HSA and FSA plans
  • Disability and voluntary benefit options
  • 401(k) plan with a 4% employer match
  • Generous variable compensation opportunity
  • Monthly work-from-home incentive
  • Inclusive remote work environment

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