Aegro
Aegro
„Aegro“ – 2014 m. įkurta žemės ūkio technologijų įmonė, kurianti šiuolaikiniams žemės ūkio ūkiams skirtą ūkių valdymo programinę įrangą. Jos platforma vienoje skaitmeninėje sistemoje sujungia administravimo, finansų, mokesčių, gamybos planavimo, atitikties ir elektroninių sąskaitų faktūrų išrašymo procesus, padėdama gamintojams atsisakyti nesusietų skaičiuoklių ir užtikrinti labiau koordinuotą kasdienį valdymą. Naudodama mobiliąją prieigą ir realiojo laiko įrankius, „Aegro“ padeda ūkininkams viso gamybos ciklo metu, derindama žemės ūkio programinę įrangą su finansinių technologijų galimybėmis.

Customer Success Retention Analyst

Join Aegro, a farm management software company, to help customers stay by resolving cancellation requests and turning complaints into service improvements.

Aprašymas

  • Hold retention conversations with customers seeking to cancel or considering leaving
  • Identify cancellation reasons and recommend suitable solutions
  • Develop and carry out customer save plans, including offers, renegotiations, and action plans, following Aegro’s guidelines
  • Handle customer complaints and escalations, including follow-up
  • Provide clear, timely responses
  • Guide customers through critical situations until they are resolved
  • Spot recurring complaints and recommend practical improvements
  • Use AI tools to support analysis, organize information, and work more efficiently
  • Share customer feedback and insights with internal teams

Reikalavimai

  • Experience in customer retention, ombudsman services, or B2B customer relations
  • A track record of negotiating with customers and preventing cancellations
  • Confidence handling dissatisfied customers and difficult conversations
  • Experience managing complaints and escalations
  • Strong organizational skills for handling multiple cases at once
  • Experience managing a churn or cancellation pipeline
  • Experience using CRM and data analysis tools
  • Strong analytical skills and active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear writing for case records and formal responses
  • Ability to influence customers and relay their feedback within the company
  • Experience using AI tools critically and productively at work
  • Agribusiness experience or familiarity is an advantage

Privalumai

  • Hybrid work based in Florianópolis, Santa Catarina, combining office and remote work
  • Caju meal and grocery allowance
  • Home office allowance
  • Transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub membership with access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday leave
  • PPR financial bonus based on company results
  • Referral rewards credited through Caju
  • Creditas partnership offering special terms on loans and financial services

Susiję darbai

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Atidaryti