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Aegro
Aegro
51 – 200 Employees
AgricultureFintechSoftware
Aegro is an agricultural technology company founded in 2014 that develops farm management software for modern agricultural operations. Its platform brings administrative, financial, tax, production-planning, compliance, and online invoicing workflows together in one digital system, helping producers replace disconnected spreadsheets with more coordinated day-to-day management. With mobile access and real-time tools, Aegro supports farmers across the production cycle while combining agriculture software with fintech capabilities.
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Customer Success Retention Analyst

Join Aegro, a farm management software company, to help customers stay by resolving cancellation requests and turning complaints into service improvements.

BRBrazilHybridFull-timeMiddleSeniorPortuguese RequiredCustomer SuccessCustomer Success Manager

Description

  • Hold retention conversations with customers seeking to cancel or considering leaving
  • Identify cancellation reasons and recommend suitable solutions
  • Develop and carry out customer save plans, including offers, renegotiations, and action plans, following Aegro’s guidelines
  • Handle customer complaints and escalations, including follow-up
  • Provide clear, timely responses
  • Guide customers through critical situations until they are resolved
  • Spot recurring complaints and recommend practical improvements
  • Use AI tools to support analysis, organize information, and work more efficiently
  • Share customer feedback and insights with internal teams

Requirements

  • Experience in customer retention, ombudsman services, or B2B customer relations
  • A track record of negotiating with customers and preventing cancellations
  • Confidence handling dissatisfied customers and difficult conversations
  • Experience managing complaints and escalations
  • Strong organizational skills for handling multiple cases at once
  • Experience managing a churn or cancellation pipeline
  • Experience using CRM and data analysis tools
  • Strong analytical skills and active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear writing for case records and formal responses
  • Ability to influence customers and relay their feedback within the company
  • Experience using AI tools critically and productively at work
  • Agribusiness experience or familiarity is an advantage

Benefits

  • Hybrid work based in Florianópolis, Santa Catarina, combining office and remote work
  • Caju meal and grocery allowance
  • Home office allowance
  • Transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub membership with access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday leave
  • PPR financial bonus based on company results
  • Referral rewards credited through Caju
  • Creditas partnership offering special terms on loans and financial services

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