Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
Ашу
Aegro — 2014 жылы құрылған, заманауи ауыл шаруашылығы кәсіпорындарына арналған фермерлік шаруашылықтарды басқару бағдарламалық жасақтамасын әзірлейтін агротехнологиялық компания. Оның платформасы әкімшілік, қаржылық, салықтық, өндірісті жоспарлау, талаптарға сәйкестік және онлайн шот-фактура рәсімдеу процестерін бір цифрлық жүйеге біріктіріп, өндірушілерге өзара байланысы жоқ электрондық кестелердің орнына күнделікті басқаруды үйлесімді жүргізуге көмектеседі. Мобильді қолжетімділік пен нақты уақыттағы құралдардың арқасында Aegro ауыл шаруашылығы бағдарламалық жасақтамасы мен финтех мүмкіндіктерін біріктіре отырып, фермерлерді өндіріс циклінің барлық кезеңінде қолдайды.
Customer Success Retention Analyst
Join Aegro, a farm management software company, to help customers stay by resolving cancellation requests and turning complaints into service improvements.
Сипаттама
- Hold retention conversations with customers seeking to cancel or considering leaving
- Identify cancellation reasons and recommend suitable solutions
- Develop and carry out customer save plans, including offers, renegotiations, and action plans, following Aegro’s guidelines
- Handle customer complaints and escalations, including follow-up
- Provide clear, timely responses
- Guide customers through critical situations until they are resolved
- Spot recurring complaints and recommend practical improvements
- Use AI tools to support analysis, organize information, and work more efficiently
- Share customer feedback and insights with internal teams
Талаптар
- Experience in customer retention, ombudsman services, or B2B customer relations
- A track record of negotiating with customers and preventing cancellations
- Confidence handling dissatisfied customers and difficult conversations
- Experience managing complaints and escalations
- Strong organizational skills for handling multiple cases at once
- Experience managing a churn or cancellation pipeline
- Experience using CRM and data analysis tools
- Strong analytical skills and active listening
- Excellent communication, empathy, and emotional intelligence
- Clear writing for case records and formal responses
- Ability to influence customers and relay their feedback within the company
- Experience using AI tools critically and productively at work
- Agribusiness experience or familiarity is an advantage
Артықшылықтар
- Hybrid work based in Florianópolis, Santa Catarina, combining office and remote work
- Caju meal and grocery allowance
- Home office allowance
- Transportation allowance
- Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
- Dental insurance with nationwide coverage for employees and dependents
- Wellhub membership with access to gyms, studios, and wellness platforms
- Conexa Saúde access to psychologists and nutritionists
- Birthday leave
- PPR financial bonus based on company results
- Referral rewards credited through Caju
- Creditas partnership offering special terms on loans and financial services
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