Aegro
Aegro
Aegro — 2014-yilda tashkil etilgan, zamonaviy qishloq xo‘jaligi korxonalari uchun fermer xo‘jaligini boshqarish dasturlarini ishlab chiqadigan agrotexnologiya kompaniyasi. Uning platformasi ma’muriy, moliyaviy, soliq, ishlab chiqarishni rejalashtirish, muvofiqlik va onlayn hisob-faktura jarayonlarini yagona raqamli tizimda birlashtirib, ishlab chiqaruvchilarga tarqoq elektron jadvallar o‘rniga kundalik boshqaruvni yanada muvofiqlashtirilgan tarzda olib borishga yordam beradi. Mobil foydalanish imkoniyati va real vaqt vositalari bilan Aegro qishloq xo‘jaligi dasturiy ta’minotini fintech imkoniyatlari bilan uyg‘unlashtirib, fermerlarni ishlab chiqarish siklining barcha bosqichlarida qo‘llab-quvvatlaydi.

Customer Success Retention Analyst

Join Aegro, a farm management software company, to help customers stay by resolving cancellation requests and turning complaints into service improvements.

Tavsif

  • Hold retention conversations with customers seeking to cancel or considering leaving
  • Identify cancellation reasons and recommend suitable solutions
  • Develop and carry out customer save plans, including offers, renegotiations, and action plans, following Aegro’s guidelines
  • Handle customer complaints and escalations, including follow-up
  • Provide clear, timely responses
  • Guide customers through critical situations until they are resolved
  • Spot recurring complaints and recommend practical improvements
  • Use AI tools to support analysis, organize information, and work more efficiently
  • Share customer feedback and insights with internal teams

Talablar

  • Experience in customer retention, ombudsman services, or B2B customer relations
  • A track record of negotiating with customers and preventing cancellations
  • Confidence handling dissatisfied customers and difficult conversations
  • Experience managing complaints and escalations
  • Strong organizational skills for handling multiple cases at once
  • Experience managing a churn or cancellation pipeline
  • Experience using CRM and data analysis tools
  • Strong analytical skills and active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear writing for case records and formal responses
  • Ability to influence customers and relay their feedback within the company
  • Experience using AI tools critically and productively at work
  • Agribusiness experience or familiarity is an advantage

Imtiyozlar

  • Hybrid work based in Florianópolis, Santa Catarina, combining office and remote work
  • Caju meal and grocery allowance
  • Home office allowance
  • Transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub membership with access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday leave
  • PPR financial bonus based on company results
  • Referral rewards credited through Caju
  • Creditas partnership offering special terms on loans and financial services

O‘xshash ish o‘rinlari

Active Nutrition International GmbH

Senior Procurement Specialist at Active Nutrition International (Hybrid, Germany)

Active Nutrition International GmbH

Oversee supplier relationships, materials, contracts, negotiations and audits for sports nutrition production. Support cost-efficient product launches and supply operations in collaboration with teams across the business.

Ochish
Active Nutrition International GmbH

Senior Procurement Specialist – Packaging and Raw Materials

Active Nutrition International GmbH

Lead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.

Ochish