Aegro
Aegro
Aegro ir 2014. gadā dibināts lauksaimniecības tehnoloģiju uzņēmums, kas izstrādā saimniecību pārvaldības programmatūru mūsdienu lauksaimniecības uzņēmumiem. Tā platforma vienā digitālā sistēmā apvieno administratīvos, finanšu, nodokļu, ražošanas plānošanas, atbilstības un tiešsaistes rēķinu izrakstīšanas procesus, palīdzot ražotājiem aizstāt nesaistītas izklājlapas ar koordinētāku ikdienas pārvaldību. Izmantojot mobilo piekļuvi un reāllaika rīkus, Aegro atbalsta lauksaimniekus visā ražošanas ciklā, apvienojot lauksaimniecības programmatūru ar finanšu tehnoloģiju iespējām.

Customer Success Retention Analyst

Join Aegro, a farm management software company, to help customers stay by resolving cancellation requests and turning complaints into service improvements.

Apraksts

  • Hold retention conversations with customers seeking to cancel or considering leaving
  • Identify cancellation reasons and recommend suitable solutions
  • Develop and carry out customer save plans, including offers, renegotiations, and action plans, following Aegro’s guidelines
  • Handle customer complaints and escalations, including follow-up
  • Provide clear, timely responses
  • Guide customers through critical situations until they are resolved
  • Spot recurring complaints and recommend practical improvements
  • Use AI tools to support analysis, organize information, and work more efficiently
  • Share customer feedback and insights with internal teams

Prasības

  • Experience in customer retention, ombudsman services, or B2B customer relations
  • A track record of negotiating with customers and preventing cancellations
  • Confidence handling dissatisfied customers and difficult conversations
  • Experience managing complaints and escalations
  • Strong organizational skills for handling multiple cases at once
  • Experience managing a churn or cancellation pipeline
  • Experience using CRM and data analysis tools
  • Strong analytical skills and active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear writing for case records and formal responses
  • Ability to influence customers and relay their feedback within the company
  • Experience using AI tools critically and productively at work
  • Agribusiness experience or familiarity is an advantage

Priekšrocības

  • Hybrid work based in Florianópolis, Santa Catarina, combining office and remote work
  • Caju meal and grocery allowance
  • Home office allowance
  • Transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub membership with access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday leave
  • PPR financial bonus based on company results
  • Referral rewards credited through Caju
  • Creditas partnership offering special terms on loans and financial services

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