LogoFresh Jobs Ahead
Moneyfarm
Moneyfarm
51 – 200 Darbuotojai
B2CFinansaiFintech
Moneyfarm yra finansinių technologijų ir finansinių paslaugų įmonė, siekianti padaryti asmeninį investavimą prieinamesnį. Jos platforma padeda planuoti investicijas, paskirstyti turtą, valdyti turtą ir tvarkyti asmeninius finansus, daugiausia dėmesio skiriant ETF fondams ir taupymui. Moneyfarm kuria individualius portfelius pagal kiekvieno žmogaus finansinius tikslus ir aptarnauja daugiau kaip 80 000 investuotojų, o jos valdomo turto vertė viršija 2,2 mlrd. svarų sterlingų. Įmonės komanda dirba technologijų, investavimo ir vartotojams skirtų finansinių paslaugų sankirtoje.
LinkedIn
Darbai įmonėje

Customer Relationship Manager – London Hybrid

Lead Moneyfarm’s London-based customer service team, overseeing service delivery, Salesforce case management and Consumer Duty outcomes. Support digital wealth-management customers across phone, email and chat while improving operational performance.

GBJungtinė KaralystėHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų vadybininkasPardavimai
Debesija

Aprašymas

  • Lead, coach and develop customer service representatives across phone, email and chat through regular one-to-ones and performance reviews
  • Own service-level performance for Moneyfarm’s UK customer base, covering response and resolution times, abandoned calls, callback breaches and ageing cases
  • Maintain clear case ownership from initial contact through resolution, including proactive updates, follow-up and closure
  • Increase case throughput in line with agreed performance targets
  • Maintain Salesforce data quality through accurate case records, duplicate prevention, correct closures and dependable reporting
  • Manage front-office transfers and migrations, including third-party follow-up, customer communication and escalation of delayed cases
  • Plan staffing capacity and rotas for seasonal demand, including ISA year-end and partnership campaign launches
  • Resolve escalated customer issues before they become complaints, then transfer complaints clearly to the Customer Experience Manager
  • Support the UK CSM in raising representative performance and developing expertise in pensions and drawdown or direct investing
  • Bring structured frontline customer insight to product, change and operations forums
  • Follow FCA requirements and company policies covering Consumer Duty, Conduct Rules, vulnerable customers, anti-money laundering, customer identification, data protection and health and safety

Reikalavimai

  • Deliver excellent customer service and personally manage challenging client conversations when needed
  • Have experience supervising, coaching or leading a customer service team, or be a senior practitioner ready to progress through a structured development plan
  • Bring experience from wealth management, investment platforms or digital-first retail financial services
  • Understand ISAs, pension transfers, drawdown and the operational customer journeys involved
  • Show evidence of leading a team through high demand or backlog while improving service levels, supported by measurable results
  • Apply strong operational discipline across workforce planning, rota and shift management, queue management and daily management information
  • Use CRM or case management systems confidently and build and analyse reports from them
  • Communicate clearly in writing and verbally, including during difficult customer conversations
  • Understand Consumer Duty and how to deliver positive customer outcomes in practice
  • Work with initiative and maintain pace in a fast-growing business
  • Have relevant experience managing a small team
  • Have experience using Salesforce, including Service Cloud
  • Have managed a seasonal peak such as ISA or tax year-end
  • Have coached a team through the introduction of documented processes and accreditation

Susiję darbai

Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee
51 – 200 Darbuotojai
GrožisPrekyvietėSaaS
DEVokietijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPardavimai

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

Atidaryti
Red Hat

Consulting Cloud Architect, OpenShift

Red Hat
H1B vizos rėmėjasDebesijaĮmonė
ILIzraelisDarbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: hebrajųDebesijos inžinierius
AnsibleAtvirasis kodasAWSAzureDebesijaDockerKubernetesLinuxMikropaslaugosOpenShift

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Atidaryti
Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Darbuotojai
LogistikaSveikatos priežiūraSvetingumo sektorius
ARArgentinaBOBolivijaBRBrazilijaCLČilėCOKolumbijaCRKosta RikaCUKubaDODominikos RespublikaECEkvadorasGTGvatemalaHNHondūrasHTHaitisMXMeksikaNINikaragvaPAPanamaPEPeruPRPuerto RikasPYParagvajusSVSalvadorasUYUrugvajusVEVenesuelaNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųVertėjas

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Atidaryti