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Talkspace
Talkspace
201 – 500 Darbuotojai
H1B vizos rėmėjasElektroninė prekybaKonsultavimasSveikatos priežiūra
Talkspace yra skaitmeninės psichikos sveikatos įmonė, jungianti žmones su licencijuotais terapeutais ir psichiatrijos paslaugų teikėjais per internetinę sveikatos priežiūros platformą. Jos paslaugos apima tekstinę, garso ir vaizdo terapiją, taip pat vaistų vartojimo valdymą, ir yra skirtos asmenims, poroms bei paaugliams, ieškantiems pagalbos dėl įvairių psichikos sveikatos poreikių. Talkspace komanda dirba sveikatos priežiūros ir technologijų sankirtoje, kad nuolatinė psichikos sveikatos pagalba būtų lengviau pasiekiama, be kita ko, bendradarbiaujant su pagrindiniais draudimo paslaugų teikėjais.
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Darbai įmonėje

Client Support Supervisor

Lead Talkspace’s client support representatives, coaching the team and overseeing service quality, performance, staffing, and operational improvements.

USJungtinės ValstijosNYNiujorkas
65 000 $ – 72 500 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimo atstovasKlientų ryšių paslaugos

Aprašymas

  • Coach and develop client support representatives, reviewing their work and providing feedback to improve performance and quality.
  • Hold one-on-ones and performance reviews, support team morale, and encourage career growth.
  • Assign staff to specialist projects, oversee delivery, and assess results.
  • Report weekly on team productivity, service quality, emerging trends, and planned actions.
  • Track staffing through schedules and game plans, and recommend operational adjustments.
  • Help set performance targets and refine service-level agreements with stakeholders.
  • Create and carry out improvement plans for representatives who fall short of performance or quality targets.
  • Support representative hiring and help new team members reach full productivity.
  • Handle weekly payroll tasks and attend required leadership training.
  • Monitor CRM ticket inboxes and queues, oversee leadership queues, and maintain first-response times.
  • Route representatives to queues to keep backlogs from growing.
  • Record coaching outcomes in quality assurance software.
  • Stay current on policies, procedures, and customer feedback.
  • Investigate service disruptions, coordinate fixes, and keep support representatives informed.
  • Create and update service policies and customer support documentation.
  • Spot trends and recommend improvements to policies, procedures, tools, resources, and standard operating procedures.
  • Contribute to cross-department meetings with insights on customer and representative experiences.
  • Work with Specialists, Leads, Training, Quality, and Content teams to resolve escalations and keep knowledge resources effective.
  • Complete other related duties as assigned.

Reikalavimai

  • A bachelor's degree from a four-year college or university.
  • At least two years of direct experience managing and developing contact center support representatives; telehealth experience is preferred.
  • Experience with Zendesk, Atlassian tools such as Confluence and Jira, Stripe, and Looker is a plus.
  • Strong computer and technology skills.
  • Excellent organizational and project management abilities.
  • Excellent written and verbal communication skills.
  • Demonstrated people leadership skills, including coaching, staffing, and planning.
  • Sound judgment and process improvement skills.
  • Ability to work independently, take initiative, and prioritize effectively.
  • Strong time management and a sense of urgency.
  • Experience managing and developing standard operating procedures.
  • Commitment to delivering an excellent customer experience.
  • Reliable, high-speed internet connection.
  • Knowledge of or experience with telehealth, telemedicine, or health plans.
  • Experience or strong interest in a fast-paced work environment.
  • Experience managing third parties or vendors.

Privalumai

  • Medical, dental, and vision coverage starting on the first day.
  • Pre-tax HSA and FSA benefits.
  • 401(k) retirement savings plan with employer matching up to 4%.
  • Optional benefits, including disability, basic life, and pet insurance.
  • Monthly wellness stipend for mental and physical self-care.
  • Flexible paid time off and a remote-first work environment.
  • Regular team events, including wellness workshops and team-building activities.
  • Free access to Talkspace services for you and one household member, plus a friends-and-family discount.
  • Company-wide events.
  • Team happy hours.
  • Wellness perks.
  • Competitive benefits.

Susiję darbai

NEVER ENDING TRAVELS

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1 – 10 Darbuotojai
LogistikaMaistas ir gėrimaiSvetingumo sektorius
USJungtinės ValstijosNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimo atstovasKlientų ryšių paslaugos

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1 001 – 5 000 Darbuotojai
DraudimasKonsultavimasSveikatos priežiūra
USJungtinės ValstijosALAlabamaAZArizonaCAKalifornijaCOKoloradasFLFloridaILIlinojusIAAjovaLALuizianaMDMerilandasMIMičiganasMNMinesotaMOMisūrisNENebraskaNVNevadaNJNaujasis DžersisNYNiujorkasNCŠiaurės KarolinaOHOhajasOKOklahomaOROregonasPAPensilvanijaTNTenesisTXTeksasasUTJutaVAVirdžinijaWAVašingtonasWIViskonsinas
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Remote Client Services Facilitator

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501 – 1 000 Darbuotojai
DraudimasKonsultavimasLogistika
USJungtinės Valstijos
16 $ – 20 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimo atstovasKlientų ryšių paslaugos

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Nuotolinis klientų aptarnavimo specialistas – New York Blood Center

New York Blood Center
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaSveikatos priežiūra
USJungtinės ValstijosNYNiujorkas
22 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimo atstovasKlientų ryšių paslaugos
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