Talkspace

201 – 500 Darbinieki

H1B vīzas sponsors Elektroniskā komercija Konsultācijas Veselības aprūpe

Talkspace ir digitālās garīgās veselības uzņēmums, kas, izmantojot tiešsaistes aprūpes platformu, savieno cilvēkus ar licencētiem terapeitiem un psihiatrijas pakalpojumu sniedzējiem. Tā pakalpojumi ietver teksta, audio un video terapiju, kā arī medikamentu lietošanas pārvaldību, un tie ir paredzēti individuāliem klientiem, pāriem un pusaudžiem, kuri meklē palīdzību dažādu garīgās veselības vajadzību gadījumā. Talkspace komanda darbojas veselības aprūpes un tehnoloģiju krustpunktā, lai padarītu nepārtrauktu garīgās veselības atbalstu pieejamāku, tostarp sadarbojoties ar lielākajiem apdrošināšanas pakalpojumu sniedzējiem.

Vakances uzņēmumā

Client Support Supervisor

Lead Talkspace’s client support representatives, coaching the team and overseeing service quality, performance, staffing, and operational improvements.

pirms 3 nedēļām

Amerikas Savienotās Valstis

Ņujorka

65 000 $ – 72 500 $ / gads

Attālināti Pilna slodze Jaunākais speciālists Vidējais līmenis Nepieciešamā Valoda: angļu Klientu apkalpošanas pārstāvis Klientu attiecību pakalpojumi

Apraksts

Coach and develop client support representatives, reviewing their work and providing feedback to improve performance and quality.
Hold one-on-ones and performance reviews, support team morale, and encourage career growth.
Assign staff to specialist projects, oversee delivery, and assess results.
Report weekly on team productivity, service quality, emerging trends, and planned actions.
Track staffing through schedules and game plans, and recommend operational adjustments.
Help set performance targets and refine service-level agreements with stakeholders.
Create and carry out improvement plans for representatives who fall short of performance or quality targets.
Support representative hiring and help new team members reach full productivity.
Handle weekly payroll tasks and attend required leadership training.
Monitor CRM ticket inboxes and queues, oversee leadership queues, and maintain first-response times.
Route representatives to queues to keep backlogs from growing.
Record coaching outcomes in quality assurance software.
Stay current on policies, procedures, and customer feedback.
Investigate service disruptions, coordinate fixes, and keep support representatives informed.
Create and update service policies and customer support documentation.
Spot trends and recommend improvements to policies, procedures, tools, resources, and standard operating procedures.
Contribute to cross-department meetings with insights on customer and representative experiences.
Work with Specialists, Leads, Training, Quality, and Content teams to resolve escalations and keep knowledge resources effective.
Complete other related duties as assigned.

Prasības

A bachelor's degree from a four-year college or university.
At least two years of direct experience managing and developing contact center support representatives; telehealth experience is preferred.
Experience with Zendesk, Atlassian tools such as Confluence and Jira, Stripe, and Looker is a plus.
Strong computer and technology skills.
Excellent organizational and project management abilities.
Excellent written and verbal communication skills.
Demonstrated people leadership skills, including coaching, staffing, and planning.
Sound judgment and process improvement skills.
Ability to work independently, take initiative, and prioritize effectively.
Strong time management and a sense of urgency.
Experience managing and developing standard operating procedures.
Commitment to delivering an excellent customer experience.
Reliable, high-speed internet connection.
Knowledge of or experience with telehealth, telemedicine, or health plans.
Experience or strong interest in a fast-paced work environment.
Experience managing third parties or vendors.

Priekšrocības

Medical, dental, and vision coverage starting on the first day.
Pre-tax HSA and FSA benefits.
401(k) retirement savings plan with employer matching up to 4%.
Optional benefits, including disability, basic life, and pet insurance.
Monthly wellness stipend for mental and physical self-care.
Flexible paid time off and a remote-first work environment.
Regular team events, including wellness workshops and team-building activities.
Free access to Talkspace services for you and one household member, plus a friends-and-family discount.
Company-wide events.
Team happy hours.
Wellness perks.
Competitive benefits.

Saistītās vakances

1 – 10 Darbinieki

Loģistika Pārtika un dzērieni Viesmīlība

Amerikas Savienotās Valstis Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu apkalpošanas pārstāvis Klientu attiecību pakalpojumi

Coordinate vacation schedules, bookings, and itineraries for Never Ending Travels clients. Help arrange stays, transport, activities, resorts, and cruises.

Atvērt

1 – 10 Darbinieki

Loģistika Pārtika un dzērieni Viesmīlība

Amerikas Savienotās Valstis Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu apkalpošanas pārstāvis Klientu attiecību pakalpojumi

Coordinate vacation schedules, reservations, and itineraries remotely for Never Ending Travels. Help clients plan their trips through clear communication, organized records, and timely follow-up.

Atvērt

1001 – 5000 Darbinieki

Apdrošināšana Konsultācijas Veselības aprūpe

Support manufacturer, payer, and strategic partners at Lumicera Specialty Pharmacy by managing client operations, reporting, access issues, and account strategy.

Atvērt

501 – 1000 Darbinieki

Apdrošināšana Konsultācijas Loģistika

Amerikas Savienotās Valstis

16 $ – 20 $ / stunda

Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu apkalpošanas pārstāvis Klientu attiecību pakalpojumi

Support Magna Legal Services clients by researching case-related questions, addressing procedural issues, and coordinating timely responses. This full-time remote role is open to candidates in the United States.

Atvērt

1001 – 5000 Darbinieki

H1B vīzas sponsors Konsultācijas Loģistika Veselības aprūpe

Amerikas Savienotās Valstis

Ņujorka

22 $ / stunda

Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu apkalpošanas pārstāvis Klientu attiecību pakalpojumi

ServiceNow

Attālināti apkalpojiet New York Blood Center klientus, pārvaldot asins analīžu pasūtījumus, jautājumus, rēķinus, dokumentāciju un donoru rezultātu darba procesus. Amats ietver arī specializētu laboratorijas pieprasījumu, paraugu loģistikas un turpmāko darbību koordinēšanu starp iekšējām komandām un testēšanas klientiem.

Atvērt

Client Support Supervisor

Lead Talkspace’s client support representatives, coaching the team and overseeing service quality, performance, staffing, and operational improvements.

Apraksts

Prasības

Priekšrocības

Saistītās vakances

Remote Travel Scheduling and Client Services Coordinator

Remote Travel Scheduling and Client Services Coordinator

Trade Client Services Specialty Coordinator

Remote Client Services Facilitator

Attālināts klientu apkalpošanas speciālists – New York Blood Center