Pencil
Pencil
Pencil — маркетологтарға, брендтер мен агенттіктерге арналған жасанды интеллект негізіндегі креативті платформа. Оның генеративті жасанды интеллект құралдары перформанс-маркетинг пен электрондық коммерцияға арналған жарнамалық суреттер, бейнелер және тұжырымдамалардың түрлі нұсқаларын жасайды. Бұл командаларға көбірек креативті нұсқа әзірлеуге, контент өндіру үдерістерін ауқымдауға және жарнама идеяларын тиімді сынауға көмектеседі. Pencil креативті контент өндіруге көбірек жылдамдық пен алуандық әкелгісі келетін маркетинг командаларына қызмет көрсетеді.

Senior Account Manager, Customer Success — Pencil (US Remote)

Lead complex customer accounts for Pencil’s generative AI advertising SaaS. Partner with agencies, resolve escalations, mentor customer success professionals, and improve retention, renewal, and expansion processes.

Сипаттама

  • Manage the commercial and strategic health of complex or high-stakes customer accounts, including agency-partner accounts.
  • Resolve complex cross-functional account issues independently, escalating matters only when they exceed the role’s authority.
  • Coordinate with agency Account Directors to align clients, agencies, and Pencil ahead of QBRs, renewals, and joint client events.
  • Mentor newer customer success professionals and review their account plans and QBR narratives.
  • Help develop improvements to customer success processes, playbooks, and tools.
  • Drive retention, renewal, and expansion outcomes across the assigned portfolio.
  • Strengthen agency-partner coordination and maintain high levels of client satisfaction.
  • Promote consistent adoption of playbooks and process improvements across the broader customer success team.

Талаптар

  • Candidates must be based on the East Coast within the Eastern Time Zone.
  • Five to nine years of experience in customer success, account management, or strategic client partnerships, including work with complex or enterprise-adjacent accounts.
  • Previous agency experience is required.
  • Experience managing three to seven client accounts concurrently.
  • Strong organizational and account management capabilities.
  • Experience coordinating relationships among multiple parties, including agency or partner stakeholders.
  • Experience mentoring or informally leading other client-facing professionals.
  • A track record of creating or improving processes, playbooks, or documentation used by others.
  • Strong executive communication skills, including the ability to develop and present QBR narratives to senior client stakeholders.
  • Legal authorization to work and remain in the country where the candidate plans to work.

Артықшылықтар

  • 25 days of paid time off plus public holidays through a Flexible Time Off approach.
  • Health insurance or private medical coverage.
  • Monthly allowance for wellness, fitness, and learning and development.
  • Remote work from anywhere within the candidate’s home country.
  • Enhanced parental leave for birth, adoption, or surrogacy.
  • Flexible working hours.

Ұқсас жұмыс орындары

Tether.to

AI Research Engineer, Model Compression and Quantization

Tether.to
11 – 50 Қызметкерлер
КриптовалютаҚаржыФинтех

Develop compression methods for large language and vision-language models used in Tether’s blockchain-based digital finance platform. Improve quantization, distillation, and pruning to run generative AI efficiently on edge devices.

Ашу
General Motors

Entry-Level AI and Machine Learning Research Intern

General Motors

Research machine learning and robotics for intelligent manufacturing automation as a summer intern at General Motors. Develop learning-based methods for robotic manipulation, assembly, planning, and control.

Ашу
UNESCO

UNESCO Climate Education Consultant – Teacher Training, Maldives

UNESCO

UNESCO seeks a consultant to integrate climate, environmental sustainability, and disaster risk reduction into teacher training in the Maldives. The work includes reviewing resources, assessing readiness, and creating inclusive teaching materials.

Ашу
ELIQUENT Life Sciences

Senior Remote Pharmacovigilance Managing Consultant

ELIQUENT Life Sciences

Lead pharmacovigilance consulting engagements for ELIQUENT Life Sciences, overseeing client relationships, project delivery, business development, and consultant development.

Ашу
Anthesis Group

Principal Consultant, Dairy Sustainability Operations

Anthesis Group
1 001 – 5 000 Қызметкерлер
КонсалтингҚұрылысЛогистика

Lead global dairy sustainability data programmes at Anthesis, coordinating farm assessments, partners, stakeholders and data quality across more than 20 countries.

Ашу
Test Double

Staff Software Consultant

Test Double

Lead software architecture and delivery for client teams at Test Double, an employee-owned consultancy. Advise clients on projects involving Ruby, JavaScript, DevOps, and Java.

Ашу
VPS

Senior Red Hat Ansible Automation Platform Consultant

VPS

Design and operate Ansible Automation Platform for a Department of Defense customer, automating secure RHEL and Windows environments. Join VPS, a hybrid cloud services firm, in a remote consulting role.

Ашу
Birlasoft

MES OpsCenter Support Consultant

Birlasoft

Support Siemens Opcenter MES production systems for Birlasoft’s industrial clients. Troubleshoot manufacturing integrations, deployments, incidents, and plant operations.

Ашу
knowmad mood

Senior Odoo Consultant, Pharma Projects

knowmad mood

Senior Odoo consultant overseeing ERP development and pharma projects at digital transformation firm knowmad mood. The role coordinates partners, data quality, and user acceptance testing.

Ашу