Pencil
Pencil
Pencil विपणकर्मियों, ब्रांडों और एजेंसियों के लिए एक एआई-संचालित रचनात्मक प्लेटफ़ॉर्म है। इसके जनरेटिव एआई टूल प्रदर्शन विपणन और ई-कॉमर्स के लिए विज्ञापन चित्र, वीडियो और अवधारणा के विभिन्न रूप बनाते हैं। इससे टीमें अधिक रचनात्मक विकल्प तैयार कर सकती हैं, सामग्री निर्माण की प्रक्रियाओं को बड़े स्तर पर चला सकती हैं और विज्ञापन विचारों का कुशलतापूर्वक परीक्षण कर सकती हैं। Pencil उन विपणन टीमों की सेवा करता है जो रचनात्मक सामग्री तैयार करने में अधिक गति और विविधता लाना चाहती हैं।

Senior Account Manager, Customer Success — Pencil (US Remote)

Lead complex customer accounts for Pencil’s generative AI advertising SaaS. Partner with agencies, resolve escalations, mentor customer success professionals, and improve retention, renewal, and expansion processes.

विवरण

  • Manage the commercial and strategic health of complex or high-stakes customer accounts, including agency-partner accounts.
  • Resolve complex cross-functional account issues independently, escalating matters only when they exceed the role’s authority.
  • Coordinate with agency Account Directors to align clients, agencies, and Pencil ahead of QBRs, renewals, and joint client events.
  • Mentor newer customer success professionals and review their account plans and QBR narratives.
  • Help develop improvements to customer success processes, playbooks, and tools.
  • Drive retention, renewal, and expansion outcomes across the assigned portfolio.
  • Strengthen agency-partner coordination and maintain high levels of client satisfaction.
  • Promote consistent adoption of playbooks and process improvements across the broader customer success team.

आवश्यकताएँ

  • Candidates must be based on the East Coast within the Eastern Time Zone.
  • Five to nine years of experience in customer success, account management, or strategic client partnerships, including work with complex or enterprise-adjacent accounts.
  • Previous agency experience is required.
  • Experience managing three to seven client accounts concurrently.
  • Strong organizational and account management capabilities.
  • Experience coordinating relationships among multiple parties, including agency or partner stakeholders.
  • Experience mentoring or informally leading other client-facing professionals.
  • A track record of creating or improving processes, playbooks, or documentation used by others.
  • Strong executive communication skills, including the ability to develop and present QBR narratives to senior client stakeholders.
  • Legal authorization to work and remain in the country where the candidate plans to work.

लाभ

  • 25 days of paid time off plus public holidays through a Flexible Time Off approach.
  • Health insurance or private medical coverage.
  • Monthly allowance for wellness, fitness, and learning and development.
  • Remote work from anywhere within the candidate’s home country.
  • Enhanced parental leave for birth, adoption, or surrogacy.
  • Flexible working hours.

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