Magic, Inc
Magic, Inc
51 – 200 Қызметкерлер
B2BӨнімділік
Magic, Inc. — бизнеске тексерілген қашықтан жұмыс істейтін мамандардың көмегімен өз операцияларын кеңейтуге жәрдемдесетін B2B өнімділік компаниясы. Оның қызметтері виртуалды көмек, клиенттерді қолдау, сату лидтерін қалыптастыру және жоспарлауды қамтиды. Компания автоматтандыруды адам сараптамасымен үйлестіріп, қайталанатын бизнес тапсырмаларын тиімдірек орындауға мүмкіндік береді.

Remote Support Specialist - Philippines

Support Magic clients and assistants through onboarding, high-volume ticket resolution, follow-ups, and retention efforts in a fully remote Philippines-based role.

Сипаттама

  • Guide clients through onboarding, 30-day reviews, and ongoing follow-ups to build strong working relationships
  • Support assistants through coaching, feedback discussions, and escalation of issues to internal leadership
  • Manage more than 50 daily tickets while keeping first responses below four hours
  • Spot potential churn and lead conversations aimed at winning clients back
  • Maintain accurate records of client and assistant interactions in HubSpot
  • Coordinate with Operations, Finance, and Engineering to resolve complex cases
  • Complete four weeks of product training, skills shadowing, call observation, live ticket handling, and supervised onboarding
  • Report directly to Andrea Santisteban

Талаптар

  • At least three years of client-facing customer support, account management, or retention experience, preferably serving US clients
  • Demonstrated ability to manage high-volume support, including at least 30 daily tickets and multiple concurrent cases
  • Fluent written and spoken English
  • Consistent availability for the 10 PM–7 AM PHT night shift, with prior night-shift experience
  • Experience using CRM platforms; HubSpot experience is preferred
  • A proactive, solution-focused working style
  • Full attendance throughout the four-week training period, except for documented medical emergencies
  • A minimum score of 80% on daily assessments and mock calls to progress through training
  • Capacity to manage more than 50 tickets and 20 active cases
  • Completion of a written case study, mock feedback call, and interview stages during the application process

Артықшылықтар

  • Gross monthly package of ₱32,000–₱38,000
  • Potential total monthly earnings of ₱38,000–₱40,000
  • Structured training program included
  • Fully remote work arrangement
  • Regular, engaging conversations with clients and assistants
  • Workplace described as free from politics and restrictive hierarchy
  • Opportunities to connect with colleagues across teams
  • Join a company backed by Y Combinator and Sequoia
  • Night-shift schedule from 10 PM–7 AM PHT

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