Ekalon - Ahorra 60% en costes de personal
Ekalon - Ahorra 60% en costes de personal
Ekalon - Ahorra 60% en costes de personal — Латын Америкасында қашықтан жұмыс істейтін командалар құрғысы келетін бизнеске қызмет көрсететін HR технологиялары және рекрутинг компаниясы. 2018 жылдан бері компания шағын және орта бизнеске қашықтан адам ресурстарын басқару және аутсорсинг қызметтерін ұсынып келеді, сондай-ақ клиент операцияларына бейімделген мамандарды үш аптадан аз уақытта анықтап, жұмысқа орналастырады. Оның B2B моделі компанияларды қашықтан жұмыс істейтін мамандармен байланыстырып, персонал шығындары мен жұмысқа орналастыруға қатысты процестерді басқаруға көмектесуге бағытталған.

Remote Part-Time Customer Service and Retention Specialist - Spain

Remote part-time role supporting customers, coordinating field technicians, resolving service issues, and promoting retention. Join a European company that installs security systems for homes and businesses.

Сипаттама

  • Handle incoming customer calls with a friendly, professional approach
  • Keep customers informed about their service status
  • Document customer-reported incidents and equipment faults
  • Provide basic support, including helping customers download and access the app
  • Answer calls from technicians in the field and provide the information they need
  • Share relevant updates with each party and record all communications
  • Escalate issues requiring a decision or technical assistance
  • Present the referral program to existing customers
  • Contact property managers to introduce the company and share its service portfolio when workload allows

Талаптар

  • At least one year of experience in customer service, support, call center operations, service coordination, or sales-related work
  • Experience tracking incidents or cases through to resolution
  • Confidence speaking by phone with customers and technicians
  • Ability to resolve straightforward problems and recognize when escalation is needed
  • Willingness and ability to learn new processes and tools
  • Experience in services, technical assistance, telecommunications, insurance, maintenance, or technology is a plus
  • Experience in customer-facing businesses that provide ongoing support and incident follow-up is a plus
  • Experience identifying sales opportunities or generating referral-based business is a plus
  • Previous remote-work experience is a plus
  • Excellent communication and a warm customer manner
  • Empathy and active listening skills
  • Strong customer focus and commitment to service
  • Proactive, self-starting approach
  • Consistent follow-through until outstanding matters are closed
  • Good organization and accountability
  • Commercial mindset
  • Positive attitude, energy, and motivation to grow with the company
  • Part-time schedule of four hours per day
  • Availability to start at 11 AM Spain time
  • Freelance or independent service-provider arrangement

Артықшылықтар

  • Training on the company’s services, procedures, and work tools
  • Work from home anywhere in Latin America
  • Support businesses based in Europe

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