Ekalon - Ahorra 60% en costes de personal este o companie de tehnologie pentru resurse umane și recrutare, care sprijină companiile ce doresc să își construiască echipe la distanță în America Latină. Din 2018, oferă servicii de resurse umane la distanță și externalizare pentru întreprinderi mici și mijlocii, identificând și plasând profesioniști dedicați operațiunilor clienților în mai puțin de trei săptămâni. Modelul său B2B se concentrează pe conectarea companiilor cu talente de la distanță, ajutându-le în același timp să gestioneze costurile cu personalul și procesele asociate angajării.
Remote Part-Time Customer Service and Retention Specialist - Spain
Remote part-time role supporting customers, coordinating field technicians, resolving service issues, and promoting retention. Join a European company that installs security systems for homes and businesses.
Descriere
- Handle incoming customer calls with a friendly, professional approach
- Keep customers informed about their service status
- Document customer-reported incidents and equipment faults
- Provide basic support, including helping customers download and access the app
- Answer calls from technicians in the field and provide the information they need
- Share relevant updates with each party and record all communications
- Escalate issues requiring a decision or technical assistance
- Present the referral program to existing customers
- Contact property managers to introduce the company and share its service portfolio when workload allows
Cerințe
- At least one year of experience in customer service, support, call center operations, service coordination, or sales-related work
- Experience tracking incidents or cases through to resolution
- Confidence speaking by phone with customers and technicians
- Ability to resolve straightforward problems and recognize when escalation is needed
- Willingness and ability to learn new processes and tools
- Experience in services, technical assistance, telecommunications, insurance, maintenance, or technology is a plus
- Experience in customer-facing businesses that provide ongoing support and incident follow-up is a plus
- Experience identifying sales opportunities or generating referral-based business is a plus
- Previous remote-work experience is a plus
- Excellent communication and a warm customer manner
- Empathy and active listening skills
- Strong customer focus and commitment to service
- Proactive, self-starting approach
- Consistent follow-through until outstanding matters are closed
- Good organization and accountability
- Commercial mindset
- Positive attitude, energy, and motivation to grow with the company
- Part-time schedule of four hours per day
- Availability to start at 11 AM Spain time
- Freelance or independent service-provider arrangement
Beneficii
- Training on the company’s services, procedures, and work tools
- Work from home anywhere in Latin America
- Support businesses based in Europe